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# Mobile IT Support Analyst

- **Company:** OneSchool Global
- **Location:** Warwickshire, UK
- **Salary:** £30,000.0 - £35,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Microsoft Online Services, Cyber Security, Networking Hardware, Azure Active Directory, Wi-Fi Technology, Peripherals, Microsoft InTune
- **Published:** July 30, 2026
- **Apply:** https://www.reed.co.uk/jobs/mobile-it-support-analyst/57178428

## About the Role

We have an exciting opportunity for a Mobile IT Support Analyst to join our IT team on a full-time, permanent basis. Covering campuses across South West England and Wales, this role is ideal for someone who enjoys variety in their day, thrives in a customer-focused environment and is passionate about delivering exceptional IT support., You will:

 * Have previous experience in an IT Support, Service Desk or Technical Support role
 * Be passionate about delivering outstanding customer service
 * Be confident troubleshooting hardware, software and Microsoft 365 issues
 * Have experience supporting Azure, Intune and Exchange
 * Be highly organised and able to manage multiple priorities effectively
 * Be comfortable working independently and travelling between sites
 * Have excellent communication skills and the ability to explain technical concepts clearly
 * Be proactive, adaptable and solution-focused
 * Hold GCSE English and Mathematics (Grade C/4 or above) or equivalent
 * Hold a valid UK driving licence and be willing to travel regularly

Desirable

 * Microsoft certifications
 * Experience working within an education environment
 * Experience of advanced networking technologies, switches and infrastructure

## Description

As a Mobile IT Support Analyst, you'll travel regularly between campuses providing onsite technical support to staff and students, while also supporting remote requests when offsite activities allow. You'll work with a wide range of technologies including Microsoft 365, Azure, Intune, Exchange, Windows devices, networking equipment and classroom technology, ensuring our campuses remain connected and operational., * Travel between campuses providing onsite IT support to staff and students

 * Resolve hardware, software and user account issues through effective troubleshooting and diagnosis
 * Deliver support via service tickets, walk-up requests, email and telephone
 * Manage incidents and service requests through the Halo ITSM platform
 * Install, configure and support Windows devices, peripherals and classroom technology
 * Administer Microsoft 365 services including Azure AD, Intune and Exchange
 * Support onboarding and offboarding activities, including account creation and device provisioning
 * Deploy and manage software and devices using endpoint management tools
 * Support classroom AV equipment, Microsoft Teams Rooms, Zoom Rooms and presentation technology
 * Carry out basic network troubleshooting, including Wi-Fi and connectivity issues
 * Support device lifecycle management including deployment, asset tracking and refresh programmes
 * Create and maintain technical documentation and knowledge base articles
 * Participate in technology projects, upgrades and service improvements
 * Promote IT security, data protection and best practice across the organisation


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