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# Senior Systems Engineer

- **Company:** Axway
- **Location:** Courbevoie, France
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Systems Engineering, Linux, Issue Tracking Systems, Productivity Software, Remote Desktop Services, Microsoft SharePoint, Computer Equipment, Information Technology, Deployment Automation, SAP MDG, User Administration
- **Published:** May 13, 2026
- **Apply:** https://fr.indeed.com/viewjob?jk=21019df352e221bf

## About the Role

Do you have experience in Windows?, Do you have a Bachelor's degree?, * A bachelor's degree in information technology or a related field, or equivalent practical experience.

 * Proven experience in a desktop support or IT help desk role.
 * Strong knowledge of Windows and macOS operating systems.
 * Experience with Microsoft 365 administration (e.g., Exchange Online, SharePoint, Teams).
 * Familiarity with Entra ID, Active Directory, and user account management.
 * Experience with remote desktop tools and ticketing systems.
 * Excellent problem-solving skills and a strong attention to detail.
 * Exceptional communication and interpersonal skills, with a patient and customer-service-oriented approach.
 * Ability to work independently and as part of a team
 * Ability to travel is a plus

## Description

* Provide timely and effective technical support to end-users for desktop hardware, software, and peripheral issues, both in-person and remotely.
 * Manage the end-to-end device lifecycle including enrolment, provisioning, configuration, patching, compliance, and decommissioning.
 * Design, build, and maintain standardized configurations, baselines, and policies using MDM tools.
 * Troubleshoot and resolve issues related to operating systems (Windows, macOS, Linux), productivity software (Microsoft 365, etc.), and other business-critical applications.
 * Deploy and manage software using deployment tools.
 * Perform regular system updates, patches, and security configurations to ensure a secure desktop environment.
 * Document all support tickets and solutions in our help desk system.
 * Manage printers, meeting room HW, and other IT equipment.
 * Assist with IT asset management, including tracking inventory and managing the lifecycle of hardware.
 * Collaborate with other IT teams to resolve complex issues and contribute to infrastructure projects.
 * Create and maintain user guides and knowledge base articles to empower end-users.


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