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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network Operations Centre (NOC) Director - **Company:** Specialist Ltd - **Location:** Oswestry, UK - **Experience:** Experienced - **Salary:** £70,000.0 - £85,000.0 - **Contract:** Permanent contract - **Skills:** JIRA, Border Gateway Protocol, Cyber Security, Domain Name System (DNS), Monitoring of Systems, Multi-protocol Systems, Knowledge Management, Nagios, Network Architecture, Network Planning and Design, Network Administration, Open Shortest Path First (OSPF), Operational Data Store, Systems Integration, TCP/IP, Zabbix, Computer Network Operations, Cloud Platform System, Information Technology, Splunk, Cisco, Servicenow - **Published:** July 30, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=9d35cf4fa3382d88 ## About the Role * Bachelor's Degree in Computer Science, Information Technology, Network Engineering or a related discipline, or equivalent industry experience., * Minimum 8 years' experience within Network Operations, Managed Services, Telecommunications or Service Delivery environments, with minimum 3 years' experience in a senior leadership or management role. * Proven experience leading a 24/7 Network Operations Centre (NOC) or Managed Services organisation. * Demonstrable experience implementing and governing ITIL-based service management practices. * Experience managing customer-facing operational services and executive stakeholder relationships. * Experience leading geographically distributed teams across multiple locations and time zones. * Strong track record of improving operational quality, governance and service performance. Technical Skills * Strong knowledge of networking technologies and protocols including TCP/IP, BGP, OSPF, DNS, MPLS and related technologies. * Experience with ITSM platforms such as Halo, Jira Service Management, ServiceNow or equivalent. * Experience with monitoring and observability platforms including Splunk, Nagios, Zabbix and similar technologies. * Familiarity with cloud environments and systems integration. * Experience producing operational dashboards, SLA reporting and service performance analytics. Preferred Certifications * ITIL Foundation Level Certification (essential). * Cisco CCNP, CCIE or equivalent networking certification. Personal Attributes * Exceptional leadership, coaching and team development capabilities. * Strong customer relationship and stakeholder management skills. * Excellent communication skills, both written and verbal. * Strong decision-making and problem-solving abilities. * Proven ability to build a customer-first culture. * Strong analytical and reporting skills. * Ability to operate effectively within a fast-paced, high-availability service environment. * Strong focus on operational discipline, quality and accountability. ## Description We are seeking a highly skilled and customer-focused NOC Operations Director to lead our 24/7 Network Operations Centre (NOC), supporting managed network services delivered to customers across the United States. The successful candidate will be responsible for the operational performance, service quality, governance, and continuous improvement of all NOC activities. They will provide leadership to a team of NOC engineers and technicians, ensuring the consistent delivery of high-quality services through disciplined operational management and ITIL-aligned best practices. This role requires extensive experience leading customer-facing support operations, managing geographically distributed teams, and driving service excellence within a Managed Service Provider or telecommunications environment. The NOC Operations Director will work closely with teams located in both Oswestry and the United States, ensuring consistent operational standards across all locations and shifts. This is a full-time, office-based leadership position located in Oswestry., NOC Operations & Service Management * Lead the day-to-day operation of a 24/7 NOC supporting critical customer network infrastructure. * Ensure the availability, performance, security and reliability of managed network services. * Establish, govern and continuously improve ITIL-aligned service management processes, including Incident, Major Incident, Problem, Change, Request and Knowledge Management. * Develop and maintain operational standards, KPIs and reporting frameworks. * Ensure compliance with customer SLAs, internal policies and ISO27001 security requirements. * Drive continual service improvement initiatives that enhance operational efficiency and customer outcomes. Customer & Stakeholder Management * Act as the senior operational point of contact for customers, providing leadership during major incidents and service-impacting events. * Build strong relationships with customers and key stakeholders through regular operational reviews and service governance meetings. * Ensure transparent communication regarding service performance, incidents, risks and improvement activities. * Collaborate with customers to identify opportunities for service improvement. * Promote a customer-first culture across the NOC and wider organisation. Leadership & People Management * Lead, mentor and develop a high-performing team of NOC engineers and support professionals. * Recruit, develop and retain top talent to support business growth. * Establish clear objectives, performance expectations and development plans. * Ensure consistent operational standards across teams operating in the UK and United States. * Foster a culture of accountability, professionalism, continuous learning and operational excellence. Incident, Problem & Escalation Management * Own and govern Incident, Major Incident and Problem Management processes. * Ensure rapid detection, escalation and resolution of service-impacting events. * Lead root cause investigations and post-incident reviews. * Drive corrective and preventative actions to reduce recurring issues and improve service stability. * Monitor and improve key operational metrics including SLA achievement. Network Performance, Security & Compliance * Maintain optimal network performance and service reliability through effective monitoring, analysis and capacity planning. * Collaborate with Professional Services, IT, Security and Customer teams to meet and exceed SLA commitments. * Ensure proactive identification and mitigation of cyber security threats and operational risks. * Support business continuity and disaster recovery planning activities. * Stay current with emerging technologies, threats and industry developments. * Recommend strategic improvements to network infrastructure, tooling and operational processes. Process Improvement & Documentation * Develop, maintain and continuously improve Standard Operating Procedures (SOPs), runbooks and service documentation. * Ensure operational processes remain scalable and aligned with business growth. * Maintain accurate records of incidents, trends, performance metrics and improvement activities. * Leverage operational data and reporting to support informed business decisions and customer communications. * Ensure compliance with regulatory requirements, contractual obligations and industry standards. Collaboration & Reporting * Act as the primary operational liaison between customers, executive leadership, NOC teams, vendors and professional services teams. * Provide regular reporting on service performance, operational health, incident trends and improvement initiatives. * Lead operational governance meetings and service review discussions. * Support strategic planning activities relating to network expansion, service enhancement and technology investment. * Collaborate closely with US-based operational and customer teams to ensure seamless service delivery and operational alignment., * The successful candidate is expected to work alongside the NOC team on-site, providing visible day-to-day leadership, coaching and operational oversight. * Regular collaboration with customers and colleagues in the United States is required. * Flexibility to participate in management escalations and executive on-call duties outside normal working hours is essential. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Our journey with Spring Boot in a microservice architecture](https://www.wearedevelopers.com/videos/511-our-journey-with-spring-boot-in-a-microservice-architecture) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)