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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 3rd Line Engineer - MSP - **Company:** PLANET RECRUITMENT SERVICES LTD - **Location:** Abingdon, UK (Remote available) - **Experience:** Experienced - **Salary:** £38,000.0 - £44,000.0 - **Contract:** Permanent contract - **Skills:** Antivirus Softwares, Audio Video Distribution, Microsoft Azure, Cloud Computing, Dynamic Host Configuration Protocol, Domain Name System (DNS), VMware ESX Servers, Hyper-V, Microsoft Servers, Role-Based Access Control, Remote Access Technology, Server Virtualization, Backup and Restore, Scripting, Computer Networking Systems, Firewalls (Computer Science), Microsoft InTune, Information Technology, Fortinet, Gsuite, 3-tier Architectures, Cisco, Vmware - **Published:** July 30, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5821149570 ## About the Role * Experience with Microsoft Azure (Virtual Servers, Backup & Disaster Recovery, Networking, AVD, Hybrid deployments). * Experience with current generation security technologies and services (AV, firewalls, CA policies, RBAC, managed threat response, identity threat, mail & web filter systems). * Experience working with Backup & Disaster Recovery processes. * Experience with internal networking infrastructure and management (DHCP, DNS, NPS/RADIUS, managed/unmanaged switches, firewalls, wireless, VPN technologies). * Experience with cloud led identity/management/policy systems (Intune, Entra, ABM) * Experience with physical and hybrid hypervisor technologies (VMWare, Hyper-V) * Experience with Microsoft Server OS (management, maintenance, administrative tooling and deployment). * Excellent knowledge of scripting and RPA automations * Excellent communication skills. * Excellent troubleshooting and problem resolution skills. * Excellent client service. * Strive to continuous improvement * Able to work independently under pressure * Minimum of 4 years' IT experience in a corporate or services environment * Driving license and own transport essential Desirable: * Experience or certification in any of the following technologies Watchguard, FortiGate, Sophos, Smoothwall firewalls * Sophos Anti-Virus * HPE/Aruba, Cisco, Dell, Unifi switching * VMWare ESXI & Microsoft Hyper-V * Microsoft Azure * Apple Business Manager * Google Workspace * Ubiquiti, Meraki wireless ## Description Come and work for one of the UK's leading technology specialists, proudly recognised as a World Class Place to Work by Best Companies, a nationally respected benchmark for employee engagement and workplace excellence. We were also ranked as the #1 Technology Company to Work For in the UK, reflecting our culture, our people, and our commitment to being an employer of choice. Primary Purpose: The Tier 3 team are tasked with handling the senior escalation of cases raised to the Service Delivery department. In addition, a successful applicant for the role of a Tier 3 engineer, in addition to being a highly skilled generalist, will be expected to pursue at least one line of specialisation within our supported baselines (Security, Backup & Disaster Recovery, Networking, Cloud Infrastructure etc.), * Manage incident and request tickets ensuring established SLA's are met. * Being the first point of contact for escalations from Tier 2 engineers. * Ensure all support requests/alerts are logged and that the client remains updated throughout the lifecycle of the request. * Monitor and maintain client's Infrastructure and systems. * Proactively respond to monitoring alerts and notifications. * Servicing tasks within client on/offboarding processes. * Ensuring that all role specific KPI's and targets are met as an individual and as a part of the wider team objectives. * Providing a strong, coherent and proactive communication standard when engaging with internal departments. * Providing a strong, coherent and proactive communication standard when engaging with current and prospective clients. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)