> Markdown version of [/jobs/ext/1493302-technicien-hotline-informatique-niveau-1-h-f](https://www.wearedevelopers.com/jobs/ext/1493302-technicien-hotline-informatique-niveau-1-h-f). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technicien Hotline Informatique Niveau 1 (H/F)

- **Company:** AVR Solutions
- **Location:** Beauvais, France (Remote available)
- **Experience:** Experienced
- **Salary:** €28,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, JIRA, Dynamic Host Configuration Protocol, Domain Name System (DNS), Microsoft Office, Azure Active Directory, Microsoft SharePoint, TCP/IP, Microsoft Onedrive, Information Technology, User Accounts
- **Published:** July 30, 2026
- **Apply:** https://fr.indeed.com/viewjob?jk=e50ca325fc2f4e6a

## About the Role

· Windows 10/11

· Microsoft 365, SharePoint, OneDrive

· Active Directory

· Pack Office

· Gestion des imprimantes

· Notions réseaux (TCP/IP, DNS, DHCP)

· Outils de prise en main à distance

· Outils de ticketing - Jira

Qualités personnelles

· Sens du service client

· Communication orale et écrite

· Patience et pédagogie

· Organisation et rigueur

· Esprit d'équipe

· Réactivité, · Formation Bac à Bac+2 en informatique.

· 2 ans d'expériences minimum.

## Description

· Assurer l'assistance technique de premier niveau auprès des utilisateurs afin de résoudre les incidents informatiques courants et garantir la continuité de service des outils informatiques.

Activités principales

· Réceptionner les demandes des utilisateurs par téléphone, e-mail ou portail de tickets.

· Identifier, analyser et qualifier les incidents ou demandes.

· Assurer le diagnostic et la résolution des incidents de premier niveau.

· Escalader les incidents complexes vers le support de niveau 2 ou 3.

· Créer et suivre les tickets dans l'outil de gestion des incidents.

· Créer et administrer les comptes utilisateurs (Active Directory, Azure AD).

· Réinitialiser les mots de passe et gérer les droits d'accès simples.

· Mettre à jour la documentation et la base de connaissances.


## Related Videos

- [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes)
- [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go)
- [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray)
- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)
- [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks)
- [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load)

## Related Articles

- [Best Companies to Work For in Paris: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/190-best-companies-to-work-for-in-paris-top-25-companies-in-2023)
- [Best Companies to Work For in France: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/189-best-companies-to-work-for-in-france-top-25-companies-in-2023)
- [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)