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# Service Support

- **Company:** Sartorius AG
- **Location:** Gottingen, Germany (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Office, SAP (Applications)
- **Published:** July 30, 2026
- **Apply:** https://de.indeed.com/viewjob?jk=20d9a285924054e6

## About the Role

* Academic degree in business administration or similar
 * Minimum 2-3 years of work experience in customer service or order processing department
 * Service and detail orientated
 * Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
 * Excellent written and verbal communication skills in English.
 * Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
 * Experience with CRM software (e.g., SAP) and/or service management systems is highly desirable.
 * Ability to work independently and as part of a team in a fast-paced environment.
 * Customer-focused mindset with a strong commitment to delivering exceptional service.

## Description

The Service Support LPS (Laboratory Product Services) provides essential administrative and operational support to the field service team, ensuring efficient service delivery and customer satisfaction for Sartorius laboratory products.

 * Handle and process large volume of quotations within the timeline.
 * Received and review customer purchase orders, ensure the details is clean and accurate before process.
 * Process service requests and schedule field service engineer visits, optimizing routes and resource allocation.
 * Coordinate with Logistics / Warehouse on the delivery arrangements to ensure on time shipping.
 * Perform order follow-ups, generate invoices and coordinate with Finance teams on the outstanding payments.
 * Manage spare parts inventory, including ordering, receiving, stocking, and dispatching parts for service interventions.
 * Generate and track service reports, work orders, and other relevant documentation, ensuring accuracy and completeness.
 * Communicate proactively with customers regarding service status, scheduling, and issue resolution.
 * Handle customer enquiries via phone or email in a prompt, courteous and professional manner.
 * Maintain accurate customer and product service history records in the company's CRM or service management system.
 * Contribute to the continuous improvement of service processes and customer support initiatives.
 * Perform ad hoc duties as assigned by Management


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