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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technician - **Company:** KELLTECH SERVICES, LLC - **Location:** Orlando, FL, United States - **Salary:** $41,600.0 - $58,240.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, CompTIA Network+, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Linux Distribution, Network Architecture, Networking Basics, Network Installation Services, Azure Active Directory, Software Deployment, TCP/IP, Virtual Local Area Networks, Wide Area Networks, Wireless Access Point, Network Routers, Computer Networking Systems, Mobile Os, Firewalls (Computer Science), Information Technology, Cisco, Server Operating Systems & Platforms, User Administration - **Published:** May 26, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e8aad90bbbae1706 ## About the Role Do you have a valid Driver's License license?, Do you have experience in macOS?, * CompTIA A+ certification or equivalent demonstrated hands-on IT support experience * Strong Windows troubleshooting skills across desktop and, ideally, server environments * Working knowledge of TCP/IP networking fundamentals (DNS, DHCP, LAN/WAN, VPN, firewall basics) * Familiarity with help desk ticketing or RMM/PSA platforms (NinjaOne, ConnectWise, or similar) * Ability to analyze technical issues efficiently and explain solutions clearly to non-technical users * Reliable, self-directed, detail-oriented, flexible, and punctual * Valid Florida driver's license and reliable personal vehicle * Strong written and verbal communication skills BONUS POINTS * CompTIA Network+, Security+, or Microsoft certifications (MCITP, MD-102, etc.) * Cisco CCNA or equivalent networking certification/experience * Experience with managed switches and VLAN networking * Microsoft 365 / Entra ID (Azure AD) administration experience * MSP or multi-client support background * Exposure to Linux distributions * Apple / Mac support experience * Home lab, self-study projects, or active personal IT learning ## Description We're looking for a dynamic, proactive IT Technician to be the frontline of support for our clients' IT infrastructure. You'll ensure the seamless operation of hardware, software, and network systems - troubleshooting issues efficiently, maintaining optimal performance, and delivering exceptional service to both technical and non-technical users. This role offers real variety, real responsibility, and a clear path to grow as KellTech expands., * Provide remote and on-site technical support to business clients across Central Florida; remote support for clients outside the area * Troubleshoot and resolve issues across Windows, macOS, and mobile operating systems - including hardware, software, and network-related problems * Support and maintain client network infrastructure: switches, routers, firewalls, wireless access points, VPNs, DNS, TCP/IP, and LAN/WAN configurations * Deploy, configure, and maintain endpoints using RMM tooling (NinjaOne, etc.) and support software deployment and updates * Administer Microsoft 365 and Entra ID (Azure AD) for user account management, licensing, and access control; experience with Active Directory and Group Policy is a plus * Manage computer hardware assets - installations, upgrades, and maintenance of desktops, laptops, mobile devices, and peripherals * Assist with onboarding new clients and execute project work (network deployments, migrations, infrastructure upgrades) as the business grows * Document client environments, support tickets, and completed work clearly and thoroughly in our PSA/ticketing system * Communicate directly with clients - including non-technical stakeholders - in a professional, clear, and reassuring manner ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Hacking iOS and Developing for Airbnb with Nicolas Haunold, Software Engineer at Airbnb](https://www.wearedevelopers.com/videos/100361-hacking-ios-and-developing-for-airbnb-with-nicolas-haunold-software-engineer-at-airbnb) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [WeAreDevelopers LIVE - Web Typography; CSS Layout features; Staying curious in an AI world and more](https://www.wearedevelopers.com/videos/1334-wearedevelopers-live-web-typography-css-layout-features-staying-curious-in-an-ai-world-and-more) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)