> Markdown version of [/jobs/ext/1494417-data-analyst-care](https://www.wearedevelopers.com/jobs/ext/1494417-data-analyst-care). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Data Analyst Care - **Company:** Back Market - **Location:** Barcelona, Spain (Remote available) - **Contract:** Permanent contract - **Skills:** A/B Testing, Artificial Intelligence, Data Warehousing, Python (Programming Language), SQL Databases, Chatbots, Data Analytics, Google Bigquery, Zendesk, Marketplace - **Published:** July 30, 2026 - **Apply:** https://www.jobleads.com/es/job/e01b8811b6bb18c9d309a65d8ad208792 ## About the Role * Strong SQL proficiency and comfort working with large, complex datasets - you can build the query and explain what the result means for the business in the same breath * A track record of owning analytical problem spaces end-to-end - outcomes that shaped business direction, not just answered one-off questions * A rigorous analytical mindset: you understand causal vs. correlational reasoning, know the limits of your data, and can design a measurement framework from scratch * Excellent communication and storytelling skills - you distil complex, multi-variable analyses into crisp narratives that move senior stakeholders to act * Experience in business analytics, commercial strategy, or a customer-facing operations domain (marketplace, e-commerce, logistics, or similar) * 5+ years of experience in data analytics, or equivalent hands-on analytical ownership Nice to have: * Python proficiency for statistical work, modelling, or analytical automation * Domain familiarity: pricing/revenue management for Commercial; care platform experience (Zendesk, Intercom) for Care; logistics or carrier analytics for Shipping * Experience designing experiments in an operational context (A/B tests, holdouts, or incrementality measurement) Even if you don't tick every box, we encourage you to apply. We value diverse analytical backgrounds and unconventional paths to expertise. ## Description * Own the measurement of customer satisfaction across all care channels - diagnosing root causes, quantifying downstream impact on retention, and delivering insights that improve operations * Build evaluation frameworks for AI-powered care tools (chatbots, automated resolution, agent assist) - measuring deflection rates, resolution quality, and cost-per-contact * Translate care contact patterns into product root-cause insights that directly reduce Contact Rate and improve Perfect Order Rate Across all domains, you'll: * Own your analytical domain end-to-end - from data model to decision, you're the go-to person * Partner directly with senior leadership - not just delivering analyses, but shaping the questions we ask * At Staff level: mentor junior analysts and raise the bar for how the team approaches problems Tech Stack What the team works with day-to-day: * Data Warehouse: Google BigQuery * Transformation: dbt * Visualisation & BI: Omni, Amplitude * Languages: SQL (essential), Python (very useful) * Care tooling: Zendesk, Intercom * Experimentation: A/B testing and incrementality frameworks ## Related Videos - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Bringing the power of AI to your application.](https://www.wearedevelopers.com/videos/1010-bringing-the-power-of-ai-to-your-application) - [Chatbots are going to destroy infrastructures and your cloud bills](https://www.wearedevelopers.com/videos/1130-chatbots-are-going-to-destroy-infrastructures-and-your-cloud-bills) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Empowering Retail Through Applied Machine Learning](https://www.wearedevelopers.com/videos/976-empowering-retail-through-applied-machine-learning) - [Beyond Autocomplete: Local AI Code Completion Demystified](https://www.wearedevelopers.com/videos/961-beyond-autocomplete-local-ai-code-completion-demystified) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Data Analyst Salary Germany](https://www.wearedevelopers.com/magazine/277-data-analyst-salary-germany) - [Data Analyst Salary Austria](https://www.wearedevelopers.com/magazine/275-data-analyst-salary-austria) - [Jobs in Tech: The State of the European Market](https://www.wearedevelopers.com/magazine/575-jobs-in-tech-the-state-of-the-european-market) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [7 Most Popular Web Developer Jobs in Europe](https://www.wearedevelopers.com/magazine/163-7-most-popular-web-developer-jobs-in-europe)