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# Operations Manager - Amazon DSP (DWA6 - Kent, WA)

- **Company:** Pinnacle Delivery Service LLC
- **Location:** Kent, WA, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Routing, Operational Data Store
- **Published:** July 30, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=af479da7dccfe12d

## About the Role

This is a hands-on leadership role where operational discipline, coaching ability, and performance management are essential., * Experience in Amazon DSP, FedEx Ground, UPS, or high-volume logistics operations

 * Strong leadership presence with the ability to coach, motivate, and hold teams accountable
 * Proven ability to manage performance using KPIs, dashboards, and operational data
 * Excellent communication and relationship-building skills with both internal teams and station partners
 * Proficiency with Excel, routing/dispatch tools, and workforce management systems
 * Mechanical aptitude and problem-solving skills
 * Resilience and adaptability in a fast-paced, evolving environment

## Description

* Run daily DSP operations with a focus on safety, quality, and on-time delivery
 * Manage Delivery Associates, Lead Drivers, and Dispatch to ensure consistent execution
 * Own core DSP metrics: DA performance, compliance, safety, rescue rates, and labor efficiency
 * Partner with Amazon station leadership to maintain strong communication and alignment
 * Use data and KPIs to identify issues, drive corrective action, and improve results
 * Lead safety coaching, incident follow-up, and compliance with DSP and Amazon standards
 * Support hiring, onboarding, and workforce planning to maintain staffing levels
 * Build a high-accountability, high-performance culture that rewards excellence
 * Additional tasks as needed, related responsibilities, or miscellaneous job-related functions


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