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# Help Desk Technician Tier I (Hybrid opportunity)

- **Company:** Martinsen Communications, Inc.
- **Location:** United States (Remote available)
- **Experience:** Starter
- **Salary:** $42,702.0 - $47,237.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Macintosh Computers, Apple Mac Systems, Modems, Data Transmissions, Domain Name System (DNS), Hypertext Transfer Protocols (HTTP), Web Browsers, Issue Tracking Systems, Internet Services, Networking Basics, Webmail, Diagnostic Tools, File Transfer Protocol (FTP), Computer Equipment
- **Published:** July 30, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ace0f8a7c8669fac

## About the Role

* Commitment to Safety: A strong dedication to maintaining a safe environment -both physically and mentally- for yourself, your colleagues, and customers
 * Education: High school diploma or GED required
 * Experience: At least one year of customer service experience and/or a troubleshooting environment. Familiarity with gadgets like Wi-Fi routers, DSL modems, desktop computers, etc.
 * Knowledge: A solid grasp of computer hardware and basic networking concepts; know your way around home tech like routers, remotes, set-top boxes, etc.
 * Technical proficiency: Comfortable working with Microsoft Windows and Mac OS
 * System Savvy: Confidence using troubleshooting tools and issue tracking systems to resolve problems
 * Customer Service Focus: You're a people person who listens, connects, and helps customers feel at ease. You can explain tech stuff in a way that makes sense to everyone -tech-savvy or not.
 * Professional Vibes: You're proactive and love learning about the latest tech trends. You've got a knack for solving problems and keeping things running smoothly. Positive, upbeat, and ready to help -it's just who you are!

Bonus points if you have:

 * AAS degree in computer, IT, networking or related
 * Experience in a technical phone support role
 * Knowledge of data communication protocols, high-speed connections, modem configuration, web browsers, Internet services such as HTTP, FTP, DNS, POP, etc.
 * Intermediate to advanced knowledge of email software, Windows, Mac systems, etc.
 * Intermediate understanding of Internet, phone and cable services is a plus



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