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# HELP DESK (SUPPORT I)

- **Company:** KIRKPATRICK BANK
- **Location:** Edmond, OK, United States
- **Contract:** Permanent contract
- **Skills:** Antivirus Softwares, Document Management Systems, Computer Equipment, Information Technology
- **Published:** July 30, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4c975f1164ae890c

## About the Role

* Interpersonal skills necessary to train employees in computer systems
 * Ability to work in a self-disciplined environment
 * Ability to balance multiple projects, timelines and priorities
 * Excellent organizational skills and attention to detail
 * Excellent verbal, interpersonal and written communication skills
 * Tenacious problem-solving skills and results oriented

Education and Experience:

 * High School diploma or equivalent

Physical Requirements and Working Conditions:

 * Prolonged periods sitting at a desk and working on a computer
 * Must be able to lift up to 25 pounds at times
 * Professional office environment
 * Flexibility to work evenings and weekends, sometimes with little advance notice
 * Some travel required
 * Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

## Description

Position Summary: Provide first level of support and response for employees. Provide assistance to technicians and engineers. Help Desk is responsible for creating support tickets, answering, commenting and replying to open incidents. The Help Desk position requires knowledge of computer logic and methodology to run computer systems.

Essential Job Functions and Responsibilities:

 * Identify and organize help tickets according to priority
 * Distribute tickets to engineers and technicians
 * Assist with fieldwork as requested
 * Update and maintain contracts, reports, and policies as needed
 * Create and maintain standard operating procedures for equipment and software used
 * Prepare computer equipment for operation and deployment
 * Operate computer for the purpose of providing information to employees and/or engineers
 * Train employees in operating systems and other software used by bank employees
 * Maintain a log of all work performed and processed
 * Perform general operating system repairs, spy-ware and virus removal, hardware upgrades, and troubleshooting common computer problems
 * Knowledge of the bank's computer systems and technology best practices
 * Provide employees with outstanding customer care and service at all times
 * Read and comprehend instruction manuals to make minor repairs to computer equipment
 * Document system changes using change control forms
 * Committed to Company Mission and Core Values

The above represents general responsibilities for the position. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.


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