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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Director, Business Systems - WMS - **Company:** National Retail Transportation, Inc. - **Location:** Lyndhurst, NJ, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Business Systems, Computer Literacy, System Configuration, Data Migration, Desktop Computing, Electronic Data Interchange (EDI), Migration Manager, Systems Integration, Warehouse Management Systems - **Published:** July 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a675e63f8bbd3e6f ## About the Role * 7+ years of experience working directly with a Warehouse Management System, including meaningful time in warehouse/3PL operations (not solely IT/systems-side experience). * Demonstrated experience with at least one full WMS implementation or major platform migration, ideally in a multi-customer 3PL or multi-site distribution environment. * Working knowledge of the integration landscape around a WMS (TMS, EDI, ERP, order management, billing) and enough technical fluency to scope and validate integration work with engineers. * Experience managing warehouse hardware such as RF scanners, mobile printers, or conveyor/sortation controls. * Strong project management skills - able to run a multi-workstream implementation with hard deadlines and multiple customer stakeholders. * Excellent communication skills and the credibility to act as a trusted translator between operations/customers and IT/engineering. * Willingness and ability to travel to warehouse and customer sites as needed (est. 30-40%). Preferred / Nice-to-Have * Direct experience with one or more major WMS platforms (e.g., Manhattan, Blue Yonder, Synapse, HighJump/Körber, SnapFulfil, or similar). * Prior experience in a 3PL specifically, including multi-tenant/multi-customer configuration considerations. * Experience standing up or scaling a team (analysts, engineers, or device support technicians). * Familiarity with EDI standards and common carrier/customer integration patterns in trucking and warehousing. ## Description Platform Selection & Solution Design * Act as the primary liaison between IT and warehouse operations, customers, and executive stakeholders to define business and functional requirements for the new WMS. * Lead or co-lead vendor evaluation and selection, including demos, reference checks, fit/gap analysis, and total-cost-of-ownership comparisons. * Translate operational workflows (receiving, putaway, inventory management, wave/pick/pack, replenishment, cycle counting, shipping, yard management, billing) into system configuration and design decisions. Implementation & Customer Migration * Own the implementation project plan, budget, and timeline; manage the implementation partner/systems integrator where one is engaged. * Design and execute the customer migration strategy - sequencing, cutover planning, data migration/validation, parallel-run testing, and rollback plans - in partnership with operations leadership. * Coordinate user acceptance testing, training, and documentation for warehouse and customer-facing teams. Integrations * Inventory and prioritize every existing integration between the legacy WMS and downstream/upstream systems (TMS, order management, EDI, customer portals, billing/invoicing, labor management, ERP, BI/reporting, etc.). * Define integration requirements and acceptance criteria; work with internal engineers and/or vendor professional services to rebuild each interface on the new platform. * Establish testing and monitoring standards so integration issues are caught before they affect customers. Ongoing Product Ownership & Support * Serve as the permanent product owner for the WMS post go-live: maintain the roadmap, prioritize enhancement requests, and manage the relationship with the software vendor. * Own production support escalations for the WMS, working with IT and the vendor to resolve issues and minimize warehouse downtime. * Continuously evaluate new WMS functionality against business needs and lead rollout of upgrades and new features. Device & Hardware Fleet Management * Own the lifecycle of WMS-connected hardware across all warehouse sites: RF scan guns, mobile/label printers, conveyor and sortation system controls, and related peripherals. * Manage procurement, deployment, configuration, maintenance, and vendor/repair relationships for this device fleet. * Partner with warehouse operations to right-size device counts and standards as sites are migrated to the new WMS. Team Leadership * Operate as a hands-on individual contributor during selection and early implementation. * Build the business case for, and eventually hire and lead, a team that may include WMS analysts and device/hardware support technicians. * Support and promote the company values, culture, and HR processes * Establish and track KPIs, metrics, and reporting for team activities * Recruit, reward, and recognize employees * Provide the necessary training opportunities, tools, and resources to ensure team success * Provide clear direction in weekly team checkpoints * Manage frequent performance feedback * Establish a training & adoption plan for process changes across IT and business stakeholders., * Computer Use: Frequent operation of computers and office equipment, requiring manual dexterity. * Eye Strain and Repetitive Motion: Risk from continuous screen use and repetitive tasks like typing. * Office Navigation: Light walking and standing for meetings and tasks within the office. * Light Lifting: Occasional handling of objects up to 20 pounds. ## Related Videos - [APIs and Architecture for scaling omnichannel payments](https://www.wearedevelopers.com/videos/90-apis-and-architecture-for-scaling-omnichannel-payments) - [Tackling the Risks of AI - With AI](https://www.wearedevelopers.com/videos/1690-tackling-the-risks-of-ai-with-ai) - [Swapping a Data Warehouse at Runtime: Zero-Downtime Migration Without Changing a Single Client](https://www.wearedevelopers.com/videos/100311-swapping-a-data-warehouse-at-runtime-zero-downtime-migration-without-changing-a-single-client) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Breaking the Hardware Mindset: Overcoming Barriers to System-Level Innovation](https://www.wearedevelopers.com/videos/1635-breaking-the-hardware-mindset-overcoming-barriers-to-system-level-innovation) - [Strong decisions - decisive distinctions between digital and analog aspects](https://www.wearedevelopers.com/videos/1687-strong-decisions-decisive-distinctions-between-digital-and-analog-aspects) ## Related Articles - [Should Tech Managers Be Developers First? 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