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# Senior Software Engineer - Support Systems

- **Company:** Nayax, LLC
- **Location:** Schenectady, NY, United States
- **Experience:** Expert
- **Salary:** $90,000.0 - $125,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Node.Js, Software Engineering, Scripting, Large Language Models, Multi-Agent Systems, Virtual Agents
- **Published:** July 30, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c2b653b9ac24f29c

## About the Role

What Makes You a Great Fit

 * At least 4+ years of Real hands-on software engineering experience with Node.js - must. you've shipped things, not just prototyped them
 * Hands-on experience building AI tools and solutions using LLMs, AI agents, or AI-powered automation frameworks - must.
 * Genuine interest in support practices and operations - you want to make the support team's job easier, not just write code in a vacuum
 * Comfortable owning a build end-to-end, from idea to something the team relies on daily
 * A track record of building and scaling support tooling/platforms at a high-growth company before - you've done this at scale, not for the first time

Nice-to-Have Skills

 * Experience building internal tools or platforms for a support or customer-ops team
 * Familiarity with EV charging, unattended payment, or IoT hardware support
 * Experience with observability/monitoring tooling - dashboards, alerting, diagnostics
 * Scripting or automation experience to speed up support workflows
 * Experience building AI agent ecosystems - multi-agent orchestration, tool-use, or LLM-powered automation

## Description

* Design, build, and maintain the internal tools and platforms that power our support organization - diagnostics, dashboards, automation, whatever the team actually needs
 * Act as the subject-matter expert on support practices - how issues get triaged, escalated, and resolved, and where the process itself needs to improve
 * Partner directly with the support and engineering teams to identify tooling gaps before they become bottlenecks
 * Own the reliability and usability of whatever you ship - you build it, you support it
 * Continuously improve support tooling based on real usage and feedback from the team on the ground


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