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# CRM Solution Architect

- **Company:** SPAR Group
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Active Directory Federation Services, Application Programming Interfaces (APIs), Artificial Intelligence, Application Lifecycle Management, User Authentication, Microsoft Azure, Continuous Integration, Customer Data Management, Microsoft Dynamics CRM, Middleware, Microsoft Dynamics, OAuth, Power BI, Azure Active Directory, Systems Integration, Azure Service Bus, Model-Driven Development, Enterprise Software Applications, Microsoft Power Automate, Power Platform Integration, Virtual Agents, Cloud Integration, Restful APIs, Serverless Computing, Powerapps
- **Published:** July 30, 2026
- **Apply:** https://www.dice.com/job-detail/9b65abec-431c-4fd4-9368-3a557d48243b

## About the Role

* 10+ years of overall experience in CRM/Enterprise Applications.
 * Minimum 4+ years of experience as a Microsoft Dynamics 365 CE Solution Architect.
 * Strong functional knowledge of Microsoft Dynamics CRM with the ability to design enterprise-scale solutions.

## Description

* Microsoft Dynamics 365 CRM / CE
 * Dynamics 365 Sales
 * Customer Service
 * Dynamics 365 Marketing / Customer Insights
 * Power Platform (Power Apps, Power Automate, Power BI)
 * Dataverse
 * Azure Integration Services
 * Solution Architecture
 * CRM Functional Consulting

Good-to-Have Skills

 * Dynamics 365 Field Service
 * Copilot Studio
 * AI Builder
 * Azure OpenAI
 * Dynamics 365 Portals
 * Power Virtual Agents
 * Plugin & Custom Workflow Development
 * Azure AD / ADFS / OAuth Authentication, * Define end-to-end solution architecture for Microsoft Dynamics 365 Customer Engagement (CE).
 * Design enterprise solutions across:
 + Dynamics 365 Sales
 + Customer Service
 + Marketing
 + Field Service
 + Customer Insights
 * Gather business requirements and translate them into scalable functional and technical solutions.
 * Lead solution design workshops, fit-gap analysis, proof of concepts (POCs), and architecture discussions with business and technical stakeholders.
 * Design CRM data models, entities, business processes, security models, workflows, and user experience.
 * Architect integrations between Dynamics 365 and external systems using Azure services, middleware, APIs, and custom connectors.
 * Develop and extend CRM solutions using:
 + Power Apps (Canvas & Model-Driven)
 + Power Automate
 + Power BI
 + Dataverse
 * Design and implement AI-enabled solutions using:
 + Copilot Studio
 + AI Builder
 + Azure OpenAI
 + Power Virtual Agents
 * Drive governance, security, ALM (Application Lifecycle Management), and Microsoft Power Platform Center of Excellence (CoE) best practices.
 * Perform architecture reviews and ensure adherence to Microsoft standards and best practices.
 * Stay current with Microsoft Dynamics 365 releases, licensing, and product roadmap.

Technical Expertise

 * Microsoft Dynamics 365 CE
 * Power Apps (Canvas & Model-Driven)
 * Power Automate
 * Power BI
 * Dataverse
 * Azure Services
 * Azure Logic Apps
 * Azure Functions
 * Azure Service Bus
 * REST APIs
 * OAuth / Azure AD / ADFS
 * Plugin Development
 * Custom Workflow Activities
 * Solution Management
 * CI/CD
 * Application Lifecycle Management (ALM)

Preferred Experience

 * Dynamics 365 Sales
 * Customer Service
 * Marketing
 * Field Service
 * Customer Insights
 * Copilot for Dynamics 365
 * AI Builder
 * Copilot Studio
 * Azure OpenAI Integration
 * Power Platform Center of Excellence (CoE)

Role Expectations

 * Provide technical leadership for active Dynamics 365 implementation projects.
 * Support pre-sales activities, client presentations, and RFP responses.
 * Build reusable accelerators, demos, and IPs for the Dynamics practice.
 * Integrate and enhance UST Dynamics accelerators.
 * Develop AI-driven CRM demonstrations using Microsoft Copilot technologies.
 * Mentor development teams and establish architecture best practices.


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