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# System Operations Site Manager

- **Company:** Swisslog Holding AG
- **Location:** Atlanta, GA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Automated Storage and Retrieval Systems, Computer Literacy, Microsoft Office, SAP ERP, System Availability, Data Analytics, Kuka
- **Published:** July 30, 2026
- **Apply:** https://www.swisslog.com/en-us/careers/how-to-apply-unsolicited-application-process

## About the Role

* 3-5 years' experience Business Development, Service Sales or Service Management field
 * A high degree of organizational and time management skills and excellent verbal/written communications skills is required.
 * Proven track record in a fast-paced, demanding environment, with the ability to be flexible and adapt well to change.
 * B.A. /B.S. in Business or Engineering Management field or equivalent job experience.
 * 2 years' experience as a manager
 * 2 years as part of a Service team or service product sales
 * Computer literate in all MS Office products, SAP experience a benefit

 * Great Team Spirit

## Description

Make an impact

 * Manage the customer support contract throughout entire life cycle, to include design, offer, monitor, renew, reassess and upgrade.
 * Provide guidance and oversight of technicians and mechanics and manage day to day operations.
 * Direct and plan the daily, weekly, and monthly preventative and predictive maintenance inspections.
 * Direct the activities of the shift leaders to ensure adherence to procedures, processes and performance related to the AS/RS.
 * Enforce the adherence to safe operational conduct including but not limited to: lock-out-tag-out, confined space, walkway clearance and noise protection.
 * Periodically communicate customer status to the rest of WDS to ensure all may remain knowledgeable on customer growth, needs, and potential projects.
 * Provide consultation to show the customer how our products may add value to their business. Maintain a thorough understanding of customer's business, current and future. Promote modernization efforts among installed base
 * Divert crisis situations by proactive escalation of key customer issues to appropriate levels, including involvement of Swisslog technicians, individual business unit managers, and engineering design teams
 * Manage spare parts inventory to ensure system availability while avoiding carrying excess inventory.


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