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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support level 2 Engineer - **Company:** Part Four - **Location:** Warrington, UK (Remote available) - **Experience:** Experienced - **Salary:** £30,000.0 - £33,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Active Directory Federation Services, Backup Devices, Cyber Security, Dynamic Host Configuration Protocol, Disaster Recovery, Domain Name System (DNS), Multi-Factor Authentication, Hyper-V, Information Security Management, Virtual Private Networks (VPN), Windows Servers, Networking Basics, Print Servers, Windows PowerShell, Azure Active Directory, TCP/IP, Virtual Local Area Networks, Virtualization Technology, Software Vulnerability Management, CompTIA Strata - PC Hardware Technology Engineer, Scripting, Firewalls (Computer Science), Microsoft InTune, Azure Security Center, Information Technology, Vmware - **Published:** July 30, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=1f872b2fc7758751 ## About the Role * MSP Experience: Proven experience working inside a Managed Service Provider (MSP) environment delivering 2nd line support. Technical Proficiency: * Strong working knowledge of Windows Server, Active Directory (ADDS), DNS/DHCP, GPOs, and Microsoft 365 administration. * Hands-on experience with commercial backup platforms (specifically Acronis Cyber Protect and/or Datto). * Understanding of networking fundamentals (TCP/IP, VPNs, Firewalls, VLANs). * Familiarity with Cyber Essentials Plus standards and cybersecurity best practices. * Driving Credentials: Full UK Driving Licence and access to a reliable vehicle for scheduled onsite customer visits. * Communication: Exceptional client-facing communication skills with a customer-first mindset. Desirable Skills (Bonus Points) * Exposure to Microsoft Intune, Microsoft Defender for Endpoint, or Azure AD / Entra ID. * Basic scripting abilities in PowerShell. * Experience with virtualization technologies (Hyper-V / VMware)., * GCSE or equivalent (preferred) Experience: * Customer service: 2 years (preferred) * Technical support: 3 years (required) Licence/Certification: * Driving Licence (required) ## Description Are you an experienced 2nd Line Support Engineer looking to expand your expertise across enterprise cloud infrastructure, cybersecurity, and modern backup solutions? We are a rapidly growing Managed Service Provider (MSP) delivering high-performance IT infrastructure, cloud transformations, and robust cybersecurity services across a diverse portfolio of business clients. We are seeking a proactive Level 2 IT Support Technician / Infrastructure Support Engineer to join our technical team. Operating in a flexible hybrid structure (including remote work, weekly office collaboration, and scheduled client site visits), you will manage and resolve escalated 2nd-line incidents, maintain Active Directory/Windows Server environments, oversee backup pipelines (Acronis/Datto), and help enforce Cyber Essentials Plus security standards across our managed estates. Key Responsibilities2nd Line Technical Support & Ticketing * Escalation Resolution: Manage, troubleshoot, and resolve complex 2nd-line incidents across desktop, server, network, and Microsoft 365 environments within agreed SLA targets. * Service Management: Maintain accurate ticket histories, asset documentation, and customer environment guides inside our PSA/RMM systems. * Level 1 Support: Assist with Level 1 ticket overflow during peak times to ensure seamless service delivery. Microsoft Infrastructure & Identity Administration * Windows Server & ADDS: Administer Windows Server environments, including Active Directory Domain Services (ADDS), DNS, DHCP, file/print shares, user permissions, and ADFS/SSO identity integrations. * Group Policy (GPOs): Create, deploy, and troubleshoot GPOs for security policies, drive mapping, printer deployment, and endpoint configurations. * Microsoft 365: Manage M365 tenant administration, user lifecycle management, exchange online, and hybrid identity configurations. Cybersecurity & Compliance * Cyber Essentials Plus: Assist clients with implementing and maintaining cybersecurity controls aligned with Cyber Essentials Plus standards. * Hardening & MFA: Deploy endpoint protection, configure Multi-Factor Authentication (MFA), manage access controls, and perform routine security patch management. * Alert Response: Monitor security consoles, investigate endpoint alerts, and assist with vulnerability remediation. Backup, Disaster Recovery & Endpoints * Backup Management: Administer, configure, and monitor backup jobs utilizing Acronis Cyber Protect and Datto. Perform routine restore testing and troubleshoot backup failures. * Print & Endpoint Deployment: Administer print servers, troubleshoot network queues, and configure/deploy new desktop and laptop hardware., This is a hybrid role designed to offer flexibility while keeping our team connected: * Remote Working: Work comfortably from home for the majority of your week. * Office Collaboration: Attend our head office 1 day per week for team syncs, project planning, and bench-building work. * Onsite Visits: Conduct scheduled onsite technical visits to customer locations as required for hardware deployments or physical infrastructure maintenance. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)