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# Helpdesk Analyst

- **Company:** Remson IT & Cyber Security
- **Location:** UK (Remote available)
- **Salary:** £21,158.0 - £24,785.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Cyber Security, Issue Tracking Systems, Networking Basics, Remote Service Software, User Administration
- **Published:** July 30, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=ebb6f08e2d888e40

## About the Role

We are looking for a motivated and enthusiastic student or early-career professional to join our team as a Part-Time Helpdesk & GRC Analyst.

This role is ideal for someone studying Cyber Security, Computing, Information Technology or a related subject who wants practical experience at the intersection of IT support, cyber security and governance, risk and compliance (GRC).

Working within Remson's CyberCare+ service, you will support real client environments while developing hands-on skills in Microsoft 365, Cyber Essentials, compliance processes, documentation management and day-to-day IT support., Essential

 * Strong interest in IT and cyber security.
 * Excellent communication skills.
 * Good organisational and time management abilities.
 * A willingness to learn and develop new skills.
 * Ability to work independently while remaining part of a remote team.
 * Professional and customer-focused approach.

Desirable

 * Studying towards a degree in Cyber Security, Computing or a related subject.
 * Knowledge of Microsoft 365.
 * Familiarity with Cyber Essentials.
 * Understanding of networking fundamentals.
 * Experience using helpdesk or ticketing systems.
 * Fluent in Welsh

What You'll Gain

Real-world experience within a hybrid IT, cyber security and GRC service provider.

 * Exposure to cyber security and compliance projects.
 * Mentoring and support from experienced professionals.
 * Flexible working around study commitments.

Experience that will strengthen future applications for cyber security, IT support, Microsoft 365 and GRC roles.

## Description

* Provide first-line IT support to clients by email, telephone and remote support tools.
 * Log, track and update support tickets.
 * Assist with Microsoft 365 administration and user management.
 * Monitor security alerts and investigate issues where appropriate.
 * Support Cyber Essentials and cyber security compliance activities.
 * Maintain technical and compliance documentation.
 * Assist with onboarding and offboarding users.
 * Help perform routine system health checks and reporting.
 * Escalate technical issues when required.
 * Contribute to continuous improvement of processes and client services.


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