> Markdown version of [/jobs/ext/1495531-network-operations-2nd-line-engineering-professional](https://www.wearedevelopers.com/jobs/ext/1495531-network-operations-2nd-line-engineering-professional). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Network Operations 2nd Line Engineering Professional

- **Company:** BT Group
- **Location:** Corsham, UK (Remote available)
- **Contract:** Permanent contract
- **Skills:** Computer Networks, Data Security, Networking Hardware, Internet Protocol, Internet Protocol Security (IP SEC), Junos, Computer Network Operations, Performance Monitor
- **Published:** July 30, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=acd060f075fe194a

## About the Role

* Qualified in JNCIA JunOS or proven equivalent experience.
 * Proven experience and understanding of IP data networks, including WAN protocols and technologies.
 * Excellent knowledge of IPSEC.

Desirable Skills / Experience

 * Knowledge of the ITIL framework.
 * Experience with cryptographic network devices.
 * Ability to manage workload independently and deliver against agreed targets.

## Description

In this role, you will support the delivery of resilient and secure services by maintaining and supporting the customer's secure data network. Working as part of a small team of multi skilled specialists, you will help ensure the availability, performance, and resilience of a high profile secure service underpinning critical operations.

Through proactive operational management and effective issue resolution, you will contribute to the stability and protection of key systems, reinforcing customer confidence and BT's position as a trusted partner.

The successful candidate will need to be eligible to gain and hold a Government Security Clearance to DV Level.

What you'll be doing

 * Resolve technical and service issues across complex IP networks, coordinating with internal teams and ensuring clear communication throughout.
 * Produce accurate, timely operational and performance reporting to support service availability targets.
 * Provide 2nd line incident support, including fault prioritisation, diagnostics, and escalation of complex issues to operational management.
 * Maintain excellent working relationships with customers, suppliers, and internal stakeholders while ensuring compliance with security, regulatory, and safety policies.
 * Deliver Service Operations activities, ensuring coverage during the working day and aligning services to customer requirements.
 * Support tactical improvements by contributing to process enhancements, proactively learning new network technologies, and assisting in refining support systems and procedures.
 * Maintain accurate operational, contractual, and security documentation to support effective service delivery and compliance.


## Related Videos

- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [Distributed search under the hood](https://www.wearedevelopers.com/videos/256-distributed-search-under-the-hood)
- [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain)
- [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers)
- [Trends, Challenges and Best Practices for AI at the Edge](https://www.wearedevelopers.com/videos/630-trends-challenges-and-best-practices-for-ai-at-the-edge)
- [Web-based Information Visualization](https://www.wearedevelopers.com/videos/84-web-based-information-visualization)

## Related Articles

- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)