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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Operations Manager - **Company:** SPT Labtech - **Location:** Cambridge, UK - **Contract:** Permanent contract - **Skills:** Access Network, Cyber Security, Dynamic Host Configuration Protocol, Domain Name System (DNS), Identity and Access Management, Information Technology Operations, Virtual Private Networks (VPN), Networking Basics, Queue Management Systems, Phishing, Security Information and Event Management, Software Asset Management, TCP/IP, Virtual Local Area Networks, Microsoft InTune, Network Support, Gsuite - **Published:** July 30, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=0be074c7a2a784fa ## About the Role * An experienced people manager who gets the best out of a small team * Organised and process-driven, comfortable owning a service function end to end * A clear communicator, able to manage stakeholder expectations and represent IT professionally at all levels * Hands-on and self-directed, happy to switch between management and technical work * Comfortable working with colleagues across multiple sites and time zones The essentials: * Demonstrable experience leading, managing and developing a small IT team * Experience owning a helpdesk or service desk function: queue management, SLAs, escalation protocols and ticket workflows * Independent working knowledge of networking fundamentals: TCP/IP, DNS, DHCP, VLANs, VPN configuration, switch management and fault diagnosis * Working knowledge of Windows Server environments * Experience administering M365 or Google Workspace and the associated admin tooling * Strong user lifecycle and access management experience across multiple systems Hardware and software asset management experience It would be a bonus if you have: * Intune or MDM device management experience * Experience running security awareness activities such as phishing simulations or security training * Experience in a multi-site or international IT environment * Experience working alongside or transitioning to a managed security model (MDR, SIEM, CVAR) ## Description * Managing and developing a team of three: a Support Engineer and IT Technician in the UK, and an IT Manager in the US, with regular 1:1s, performance reviews and development planning * Setting team standards, SLAs and escalation protocols, and acting as the first point of escalation for the operational team * Reporting operational performance to the IT Director: queue metrics, SLA adherence, volume trends and team capacity * Owning helpdesk queue management, making sure tickets are triaged, routed and resolved within agreed timeframes * Owning asset management, user lifecycle (starters, leavers and role changes) and day-to-day M365 administration * Overseeing procurement of hardware and peripherals, and owning IT documentation: SOPs, FAQs and user guides * Providing hands-on networking support: connectivity issues, VPN faults, switch-level troubleshooting and network access management * Supporting server and infrastructure maintenance alongside our Cyber Security Engineer, with structured knowledge transfer to build your infrastructure depth over time * Owning day-to-day security operations: policy enforcement, MFA compliance, endpoint compliance, antivirus alert triage and our phishing simulation programme * Maintaining user access and permissions across all systems, applying least privilege principles ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Passkeys: Truly Phishing-Resistant? 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