> Markdown version of [/jobs/ext/1495719-3rd-line-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/1495719-3rd-line-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# 3rd Line IT Support Engineer

- **Company:** gb
Circle Group
- **Location:** Hertford, UK (Remote available)
- **Salary:** £38,000.0 - £42,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Azure, VMware ESX Servers, Microsoft Exchange Server, Hyper-V, Microsoft Office, Windows Servers, Virtual Desktops, Citrix Systems, Remote Desktop Services, Microsoft SharePoint, Virtualization Technology, Backup and Restore, Data Logging, Amazon Relational Database Service
- **Published:** July 30, 2026
- **Apply:** https://www.totaljobs.com/job/3rd-line-it-support-engineer/circle-group-job107767229

## About the Role

* Windows Server 2022/2019/2016, OS 11/10
 * Office 365 & SharePoint administration
 * Microsoft Exchange
 * Virtualisation Technologies (VMware ESXi, Hyper-V)
 * Remote Desktop technologies (RDS, Citrix, Azure Virtual Desktop)
 * Remote Monitoring & Management (RMM) technology e.g. Datto, N-Able
 * Experience with Security technologies i.e. DLP
 * Backup Technologies
 * Ideally previous MSP experience / customer facing role

Familarity the ConnectWise, HaloPSA or equivalent ITSM tools will be highly advantageous., * Strong communication skills, both face to face and over the telephone

 * Proficient in delivery accurate and clear reports to end users and management tiers
 * Background in client admin and support
 * Knowledgeable in network and server admininistration and support
 * Ability to provide a secure, high-performance, reliable service to sophisticated and demanding end users
 * Willing to assist the Service Desk Management team as needed
 * Actively contribute by sharing skills and experience with the team.

## Description

The position entails assisting with T1 & T2 support and managing T3 requests, including precise call logging and appropriate escalation procedures. Collaboration with fellow Service Desk members and line management is essential, fostering a culture of shared experiences and skills when relevant.


## Related Videos

- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)
- [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain)
- [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies)
- [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync)
- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [Logs in observability - Correlation](https://www.wearedevelopers.com/videos/1430-logs-in-observability-correlation)

## Related Articles

- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)