> Markdown version of [/jobs/ext/1495901-technical-support-specialist](https://www.wearedevelopers.com/jobs/ext/1495901-technical-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support Specialist

- **Company:** Abbott
- **Location:** Witney, UK
- **Contract:** Permanent contract
- **Skills:** Business Analytics Applications, Software Tools, Information Technology, Tools for Reporting
- **Published:** July 30, 2026
- **Apply:** https://dejobs.org/x/x/3F29EAF27F034526AA8AC8F404828D5E/job/

## About the Role

* Fluent English language skills, both written and verbal.
 * Strong customer service and communication skills.
 * Ability to work effectively within a team environment and adapt to changing priorities.
 * Strong organizational skills, attention to detail, and ability to manage multiple activities simultaneously.
 * Proficiency with computer systems and software tools.

Preferred Qualifications

 * Previous experience in a technical support, customer support, helpdesk, or contact centre environment.
 * Experience supporting healthcare technology, medical devices, or remote monitoring solutions.
 * Additional European language skills are highly desirable.
 * Experience using analytical tools and reporting software.

What You'll Bring

 * Customer-focused mindset.
 * Strong problem-solving abilities.
 * Excellent communication and listening skills.
 * Ability to remain calm under pressure.
 * Commitment to quality, compliance, and data privacy.
 * Collaborative and team-oriented approach.

## Description

We are seeking a Remote Care Technical Support Specialist to join our Customer & Technical Support team in Europe. In this role, you will provide first-line technical and customer support related to remote monitoring systems and services. You will work in a call centre environment, responding to inquiries from healthcare professionals, patients, field personnel, and internal stakeholders while ensuring a high level of customer satisfaction and compliance., * Respond to customer inquiries regarding technical issues, product-related questions, and remote monitoring support needs.

 * Document customer interactions accurately and comprehensively within designated systems.
 * Identify, collect, and capture relevant information related to product complaints and adverse events.
 * Prepare and submit Field Contact Reports (FCRs) in accordance with departmental procedures and quality requirements.
 * Maintain compliance with company policies, operating procedures, work instructions, and patient data privacy regulations.
 * Demonstrate strong time management and attendance practices while meeting service-level expectations.
 * Collaborate effectively with customers, healthcare professionals, colleagues, contractors, and vendors to resolve issues efficiently.
 * Deliver professional, positive, and solution-focused support in all interactions.


## Related Videos

- [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team)
- [ Secure Code Superstars: Empowering Developers and Surpassing Security Challenges Together](https://www.wearedevelopers.com/videos/422-secure-code-superstars-empowering-developers-and-surpassing-security-challenges-together)
- [Minimising the Carbon Footprint of Workloads](https://www.wearedevelopers.com/videos/1198-minimising-the-carbon-footprint-of-workloads)
- [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post)
- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)
- [Old tools, new tricks](https://www.wearedevelopers.com/videos/1916-old-tools-new-tricks)

## Related Articles

- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Welcome to Switzerland](https://www.wearedevelopers.com/magazine/4-welcome-to-switzerland)
- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)