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# 2nd Level Supporter

- **Company:** Amadeus FiRe AG
- **Location:** Recklinghausen, Germany (Remote available)
- **Salary:** €38,000.0 - €42,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Issue Tracking Systems, Operational Systems, User Accounts
- **Published:** July 30, 2026
- **Apply:** https://www.adzuna.de/details/5820635711

## About the Role

* Abgeschlossene IT-Ausbildung, ein abgeschlossenes Studium im IT-Umfeld oder vergleichbare Qualifikationen
 * Erste Berufserfahrung im IT-Support
 * Fundierte Kenntnisse in Microsoft Windows Client- und Serverbetriebssystemen
 * Gute Kenntnisse in Microsoft 365, Active Directory und Exchange
 * Erfahrung im Umgang mit Ticketsystemen
 * Erfahrung mit Remote-Support-Tools
 * Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift
 * Strukturierte Arbeitsweise
 * Analytisches Denkvermögen
 * Selbständige und lösungsorientierte Arbeitsweise

## Description

* Dokumentation von Störungen, Lösungen und Arbeitsabläufen im Ticketsystem
 * Administration von Benutzerkonten, Berechtigungen und Gruppen
 * Analyse, Diagnose und Behebung von Hard- und Softwareproblemen
 * Fehleranalyse in Netzwerken, Betriebssystemen und Anwendungen
 * Verwaltung und Pflege von IT-Arbeitsplätzen und Endgeräten
 * Durchführung von Software-Updates, Patches und Systemwartungen
 * Mitwirkung bei der Optimierung von Supportprozessen und IT-Services


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