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# Software Consultant

- **Company:** Soloplan
- **Location:** Dresden, Germany
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Remote Infrastructure Management
- **Published:** July 30, 2026
- **Apply:** https://www.jobs.de/job/software-consultant-mwd-im-innendienst-1501229

## About the Role

n

Abgeschlossene Ausbildung im IT Bereich oder vergleichbares Studium
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Erste Berufserfahrung im Bereich IT-Support | IT-Service Desk wünschenswert
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Gute IT- oder Logistik-Kenntnisse
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Gute Englischkenntnisse in Wort und Schrift
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Schnelle Auffassungsgabe und gutes Ausdrucksvermögen
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## Description

Nach umfangreicher Einarbeitung verstärkst du unser internationales Consulting Team im Anwendersupport für unsere Software CarLo.
\n, Dokumentation und Analyse der Kundenanfragen mittels eines modernen Ticketsystems
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Übernahme des Second Level Supports via Telefon oder per Mail
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Bearbeitung und Analyse der Anfragen im eigenen Testsystem oder per Fernwartung
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Erarbeiten individueller Lösungen für die Kunden im Team und mit Kollegen anderer Fachabteilungen
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Prüfung von Kundenanforderungen sowie Abstimmung von Schnittstellen und Berichten
\n


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