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# CCaaS delivery/deployment consultant

- **Company:** JSAN Consulting Limited
- **Location:** München, Germany
- **Experience:** Experienced
- **Salary:** €143,000.0 - €156,000.0
- **Contract:** Temporary contract
- **Skills:** Data Analysis, Avaya IP Phone 1140e, Software as a Service, Cloud Computing, Digital Technology, Google Analytics, Amazon Connect, Cisco
- **Published:** July 30, 2026
- **Apply:** https://de.indeed.com/viewjob?jk=58e6ba59b030dbeb

## About the Role

* Managed Services consultant with German language skills B2 or C1
 * 4+ years of experience in CCaaS delivery/deployment, Contact Centers or similar industry. Sprinklr experience will be added advantage.
 * Cloud Contact Center experience with platforms such as Mitel, Avaya, Cisco, Amazon Connect, etc
 * In-depth hands-on experience in any of the contact center channels, Inbound, outbound, workforce management, Digital Channels/Omni Channels and contact center automation.
 * Extremely strong communication and presentation skills
 * Ability to work independently and as a member of a team
 * Demonstrate experience and a passion for the social media or digital technology universe
 * Experience managing projects in IT, SaaS, Social, Analytics or Software environment
 * Experience working with multi-geo, multicultural delivery teams
 * Ability to work effectively under tight deadlines and juggle several assignments simultaneously
 * Experience working on social media management software, customer engagement SAAS, CCAAS platforms are preferred
 * Passion for solving client challenges and commitment to client delight
 * Use of social or digital analysis/engagement tools a plus (e.g. native social platform insights, Google Analytics, social listening platforms, social publishing)



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