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# Support User-Helpdesk - Bonn

- **Company:** Aschert & Bohrmann GmbH
- **Location:** Bonn, Germany
- **Contract:** Permanent contract
- **Skills:** Information Technology, User Administration
- **Published:** July 30, 2026
- **Apply:** https://aschert-bohrmann.de/jobs.php?refnr=367051

## About the Role

Abgeschlossene Ausbildung im IT-Bereich oder vergleichbare Erfahrung Erste Berufserfahrung im IT-Support wünschenswert Freundliches Auftreten, technische Affinität und Hilfsbereitschaft Sehr gute Deutschkenntnisse, idealerweise auch Englischkenntnisse

## Description

Annahme und Bearbeitung von IT-Anfragen im 1st-Level-Support Benutzerverwaltung, Passwortreset und Unterstützung bei Softwareproblemen Dokumentation von Störungen und Lösungen im Ticketsystem Zusammenarbeit mit IT-Fachbereichen zur Problemlösung


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