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# Information Technology Help Desk Analyst

- **Company:** State of Nebraska
- **Location:** Lincoln, NE, United States
- **Experience:** Experienced
- **Salary:** $65,042.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Software Applications, Software Documentation, Issue Tracking Systems, Data Processing, Peripherals, Information Technology, Gsuite, Application Client
- **Published:** July 30, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f8c9d8ad85a55b12

## About the Role

* Knowledge of customer service and support practices, methods, concepts and standards.
 * Knowledge of methods for troubleshooting, recovering, adjusting, modifying and improving information technology systems.
 * Excellent oral and written communication skills, including technical information and documentation of operational procedures and problem resolutions.
 * Proficient in Windows 11, Active Directory, Google Workspace and macOS endpoints.
 * Basic knowledge of TCP/IP networking.

Abilities:

 * Analyze user needs, troubleshoot and apply general rules to logically problem solve.
 * Install hardware and software.
 * Establish and maintain effective and professional working relationships.
 * Ability to deliver responsive quality customer service.
 * Excellent interpersonal skills with the ability to collaborate with Senators, legislative staff, stakeholders and the public.
 * Ability to work independently, organize and manage work and maintain confidentiality.
 * Ability to produce quality work under pressure and in a fast-paced environment., * Associate degree or equivalent vocational technical training in computer science, data processing operations, information technology, information management systems or network. Relevant work experience may substitute on a year-for-year basis.At least two years' experience installing and using software applications, operating data processing systems, or instructing others in the use of applications or systems.

## Description

This position will work under general supervision of the Help Desk/Lead to provide technical and informational assistance and guidance to customers/end-users. They will be supporting technology for approximately 350 endpoints., Examples of duties include:

 * Technical support for legislative computer systems, either in-person or remotely.
 * Support State Senators on the floor while the Legislature is in session.
 * Manage the incident lifecycle using the Legislative ticketing system, ensuring rapid and resolution of user issues.
 * Install new and/or update laptops, printers and peripherals and client software.
 * Reset passwords
 * Enforce compliance with security policies and other standards.
 * Manage the full hardware lifecycle for 350 endpoints, from deployment and inventory tracking to secure decommissioning.
 * Read hardware and software documentation for the purpose of carrying out core assessments.
 * Develop, enhance and maintain documentation for the Legislative Technology Center.
 * Keep current on trends, developments, innovations and equipment used.
 * Upon request, provide research on technical products.
 * Assists in creating training materials.
 * Provide other duties as assigned.


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