> Markdown version of [/jobs/ext/1497728-it-support-technician](https://www.wearedevelopers.com/jobs/ext/1497728-it-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** TECH DAD, INC. DBA Techmenity - **Location:** New York, NY, United States - **Salary:** $60,000.0 - $75,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Systems Engineering, Business Software, Cyber Security, Dynamic Host Configuration Protocol, Domain Name System (DNS), Multi-Factor Authentication, Issue Tracking Systems, Information Technology Operations, Networking Hardware, Virtual Private Networks (VPN), Networking Basics, Remote Access Technology, Azure Active Directory, TCP/IP, Wireless Networks, Wi-Fi Technology, Cloud Platform System, Gsuite, Network Server, SentinelOne Expertise, User Administration, User Accounts - **Published:** July 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e8f7851189af1df5 ## About the Role We're looking for an IT Support Technician who enjoys solving problems, helping people, and taking ownership of their work. If you're someone who likes variety, thrives in a fast-paced environment, and wants to grow your technical skills alongside an experienced team, we'd love to meet you. You'll work alongside a collaborative team that believes in continuous learning, ownership, and delivering outstanding service. This is a role where you'll gain exposure to a wide variety of technologies while building skills that can grow into Systems Engineering, Cybersecurity, or IT Operations leadership., * You genuinely enjoy solving technical problems. * You communicate clearly with both technical and non-technical users. * You're organized and can manage multiple priorities. * You take ownership instead of waiting to be told what to do. * You stay calm under pressure and enjoy learning new technologies. * You care about doing things the right way-not just the fastest way. Preferred Experience Experience with a combination of the following is helpful: * Microsoft 365 Administration * Google Workspace Administration * Windows and macOS support * Microsoft Entra ID (Azure AD) * Endpoint management and patching * NinjaOne (or similar RMM platforms) * SentinelOne or other endpoint security solutions * Email security platforms * Ubiquiti UniFi networking * VPN technologies * Basic networking concepts (TCP/IP, DNS, DHCP, Wi-Fi) * Ticketing systems and documentation ## Description * Troubleshoot and resolve technical issues for end users across Windows, macOS, Microsoft 365, Google Workspace, and common business applications. * Provide remote and occasional on-site support for client environments. * Own support tickets from intake through resolution while delivering a high level of customer service. Maintain Healthy Client Environments * Monitor and respond to alerts generated by our monitoring and management platforms. * Deploy operating system and third-party application updates. * Perform routine maintenance to keep workstations, servers, and cloud environments running reliably. * Verify backups, system health, and device compliance. Support Cybersecurity Operations * Investigate and respond to endpoint security alerts. * Assist with user access management, MFA, VPN, and email security. * Help maintain secure client environments by following established security procedures and best practices. Manage Users & Devices * Create, modify, and deactivate user accounts across Microsoft 365 and Google Workspace. * Configure and deploy new computers and mobile devices. * Support employee onboarding and offboarding. * Maintain accurate asset inventory and documentation. Support Client Infrastructure * Assist with troubleshooting wired and wireless networks. * Support Ubiquiti networking equipment, VPN connectivity, printers, and other office technologies. * Escalate complex infrastructure issues while assisting with implementation and testing. Improve the Way We Work * Document solutions and contribute to internal knowledge bases. * Identify recurring issues and recommend process improvements. * Help improve automation, documentation, and operational consistency across the MSP. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [Successful talent development in tech: A joint journey of executives and talents](https://www.wearedevelopers.com/videos/1497-successful-talent-development-in-tech-a-joint-journey-of-executives-and-talents) ## Related Articles - [Should Tech Managers Be Developers First? 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