> Markdown version of [/jobs/ext/1498120-help-desk-support](https://www.wearedevelopers.com/jobs/ext/1498120-help-desk-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Support - **Company:** Fennemore Craig, P.C. - **Location:** Boise, ID, United States - **Experience:** Experienced - **Salary:** $70,000.0 - $85,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Business Process Modeling, Information Systems, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Networking, Microsoft Office, Network Connections, Remote Access Technology, Wide Area Networks, Microsoft InTune - **Published:** July 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=fb211f8190cfdd4d ## About the Role * Bachelor's or Associate's degree in Information Systems or a related field, or equivalent experience. * 3+ years of experience in IT support or a similar technical role. * 3+ years of customer service experience in a computer support environment. * A+ certification strongly preferred. * Proficiency with Microsoft Windows, Microsoft Office 365, and Exchange Online. * Experience with installation, configuration, troubleshooting, and maintenance of operating systems, applications, and hardware. * Familiarity with LAN/WAN, Microsoft networking, VPN, and VDI configurations. * Advanced troubleshooting skills and the ability to work independently with minimal supervision. * Excellent communication skills and the ability to manage multiple priorities in a fast-paced environment. * Familiarity with legal specific software titles a plus; including: iManage Work, Intapp Time, Litera Compare, etc. * Familiarity with non-legal titles software like Zoom Workplace, Microsoft Intune, etc. * Willingness to travel regularly to support our other Pacific Northwest locations, including Spokane, WA and Coeur d'Alene, ID as needed. ## Description * Provide responsive, professional, and friendly technical support for firm users regarding hardware, systems, software from applications, remote access, and network issues. * Manage incoming help desk tickets, ensuring accurate documentation, timely follow-up, and resolution. * Support remote staff to ensure efficient administration and operation of the firm's computer, telephone, and conferencing systems. * Assist in creating and maintaining documentation for in-house technologies, applications, and procedures. * Troubleshoot and resolve issues related to Microsoft Windows, Microsoft Office, remote access, network connectivity, and security. * Partner with the Help Desk Manager and IT team to improve systems, streamline processes, and enhance user experience. * Communicate clearly and effectively with team members and colleagues across all levels of the firm. * Participate in after-hours coverage rotation as needed, with flexibility for occasional overtime during high-volume periods. As part of our commitment to collaboration and excellence, this role requires flexibility in daily work schedules during periods of high workload, adhering to departmental and Firm goals and policies, and performing other duties as assigned to support the success of the department and organization. ## Related Videos - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel) ## Related Articles - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Does The Tech Industry Have The Best Work-life Balance?](https://www.wearedevelopers.com/magazine/427-does-the-tech-industry-have-the-best-work-life-balance)