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# IT Help Desk Support Specialist

- **Company:** MedCare Pediatric Group, LP
- **Location:** Stafford, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Health Informatics, Business Software, Data Security, Desktop Computing, Networking Basics, Wi-Fi Technology, Connectivity Problems, Peripherals, Electronic Medical Records, Information Technology, User Accounts
- **Published:** July 30, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c93b9983fabcb7e2

## About the Role

* 2+ years of IT Help Desk, Desktop Support, or Technical Support experience.
 * Strong troubleshooting skills with Windows computers and business applications.
 * Experience with Microsoft 365, user accounts, and basic networking.
 * Strong customer service and communication skills.
 * Ability to prioritize and manage multiple support requests.

Preferred:

 * Associate degree in Information Technology or related field.
 * Healthcare IT experience.
 * Experience with EMR systems, endpoint management, or physical security technology.
 * Familiarity with HIPAA and healthcare technology security practices.

## Description

This role serves as the first point of contact for IT support, manages user access and equipment, supports employee onboarding/offboarding, and assists with technology systems including computers, Microsoft 365, networking, and physical security systems.

The ideal candidate is a hands-on, customer-focused IT professional who enjoys troubleshooting, improving processes, and helping employees work efficiently., * Provide onsite first-level IT support for employees.

 * Respond to help desk requests, troubleshoot issues, and communicate updates.
 * Resolve hardware, software, account access, and connectivity problems.
 * Install and configure computers, applications, and peripherals.
 * Provide basic employee technology training and support.

User Access & Employee Support

 * Prepare technology access for new hires, including:
 + Computers and workstations
 + Microsoft 365 accounts
 + MFA setup
 + EMR/application access
 + Phones, Wi-Fi, and facility access
 * Complete employee offboarding, including account deactivation, equipment recovery, and access removal.
 * Maintain accurate onboarding and offboarding documentation., * Maintain accurate inventory of computers, mobile devices, printers, and IT equipment.
 * Track assets from deployment through retirement.
 * Coordinate hardware replacements and technology refresh planning.
 * Perform or coordinate secure data wiping and electronic recycling.
 * Assist with asset reporting and lifecycle documentation.

Physical Security Technology Support

 * Support facility technology systems, including:
 + Security cameras (CCTV)
 + Door access systems and FOBs
 + Alarm systems
 + Visitor access technology
 * Maintain accurate access permissions and assist with access audits.
 * Coordinate vendor repairs and system issues when needed., Join a team where technology directly supports quality patient care and daily operations. This role provides the opportunity to make a meaningful impact by improving employee productivity, strengthening security, and ensuring reliable technology across the organization.


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