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# IT Associate

- **Company:** Strive Charter School
- **Location:** New York, NY, United States
- **Salary:** $45,760.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Networking Basics, ServiceNow IT Service Management, User Accounts
- **Published:** July 30, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=abca9318b3d0a86a

## About the Role

To be successful in this role, candidates should possess the following qualifications:

 * Strong communication, organizational, and problem-solving skills, with the ability to provide responsive and professional support to staff and students.
 * Experience in IT support, systems administration, or technology operations.
 * Proficiency with Microsoft 365, Windows operating systems, networking fundamentals, device management, and end-user technical support.
 * Preferred experience with Mobile Device Management (MDM) platforms, access control systems, technology inventory management, and IT ticketing systems.
 * Ability to manage multiple priorities, work independently, and adapt to the evolving technology needs of a growing school environment.

## Description

The IT Associate plays a key role in supporting the school's technology infrastructure and daily operations. This position is responsible for providing technical support, managing technology systems and devices, ensuring staff have secure and reliable access to the tools they need to be successful. Working closely with the Director of Technology and Operations, the IT Associate helps maintain efficient technology systems that support both instructional and operational excellence., Technology Support & Systems:

 * Serve as the first point of contact for staff technology support requests.
 * Troubleshoot hardware, software, Microsoft 365, printing, and connectivity issues.
 * Configure, deploy, and maintain laptops, desktops, mobile devices, and other technology equipment.
 * Manage employee onboarding and off-boarding by provisioning user accounts, devices, software licenses, and system access.
 * Maintain Mobile Device Management (MDM) platforms and ensure devices remain updated and secure.

The duties and responsibilities outlined in this job description are intended to describe the general nature of the position and are not limited to those listed. Additional responsibilities may be assigned as needed.


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