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# Executive IT Support Analyst

- **Company:** Rockland Trust
- **Location:** Rockland, MA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple IOS, Microsoft Outlook, Collaborative Software, Desktop Computing, Laptops
- **Published:** July 30, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ed89ce3286d1c7a9

## About the Role

* 5+ years of IT support experience, including direct support for senior leadership, executives, or VIP users.
 * Strong technical knowledge of:
 + Windows 11 and Dell computers
 + Mobile device management (iOS and Android)
 + Microsoft 365, including Teams, Outlook, and collaboration tools
 * Hands-on experience supporting integrated AV systems and conferencing technologies.
 * Exceptional interpersonal, customer service, and communication skills.
 * Strong organizational skills with attention to detail and follow-through.
 * Ability to provide off-hours support, including evenings and weekends, as needed.Ability to travel up to 10% of the time, primarily within Eastern Massachusetts.

Preferred Qualifications

 * Experience working in high-pressure, fast-paced environments.
 * Experience delivering executive-level or VIP support.Relevant IT certifications such as CompTIA A+, Network+, Microsoft certifications, or equivalent.

## Description

We are seeking an experienced Executive IT Support Analyst to provide premium, white-glove technical support to senior executives, Board of Directors members, and Executive Assistants. This highly visible role requires a polished professional who delivers exceptional, personalized IT service while building trusted relationships with key stakeholders. The ideal candidate is proactive, highly organized, and committed to ensuring a seamless technology experience for executive leadership., Executive Support

 * Provide dedicated, high-touch IT support for executives and Executive Assistants.
 * Deliver prompt, discreet, and professional technical assistance both onsite and remotely.
 * Anticipate executive technology needs and proactively prevent issues before they arise.Support a wide range of endpoints, including laptops, mobile devices, and collaboration tools.

AV & Meeting Room Support

 * Manage and support executive conference rooms and audiovisual (AV) environments.
 * Ensure meeting spaces are fully operational, including video conferencing platforms such as Microsoft Teams and Zoom.
 * Provide real-time support for high-profile meetings, leadership events, and Board sessions.Coordinate and execute AV setup for executive presentations and events.

Relationship Management & Communication

 * Build strong, trusted relationships with executive stakeholders.
 * Communicate with professionalism, confidence, and clarity across all levels of the organization.
 * Serve as a liaison between executives and broader IT teams to ensure seamless service delivery.Maintain the highest level of confidentiality and professionalism at all times.


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