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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # L2 Technical Support Analyst -- On-Site in Fort Lauderdale - **Company:** Energy Jobline - **Location:** Fort Lauderdale, FL, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, JIRA, Microsoft Online Services, Microsoft Outlook, Cloud Computing, Configuration Management, Dynamic Host Configuration Protocol, Domain Name System (DNS), Firmware, Virtual Private Networks (VPN), System Center Configuration Manager, Networking Basics, Office Suite, Azure Active Directory, Microsoft SharePoint, Wi-Fi Technology, Enterprise Software Applications, Office365, Peripherals, Microsoft InTune, Microsoft Onedrive, Servicenow, User Accounts - **Published:** July 30, 2026 - **Apply:** https://www.energyjobline.com/job/l2-technical-support-analyst-site-fort-lauderdale-31285790 ## About the Role * Microsoft certifications: MD-102, MS-900, or MS-365 Fundamentals. * Experience with Microsoft Intune or other MDM platforms for endpoint management. * Familiarity with Microsoft Teams Rooms (MTR) administration and management. * Basic networking knowledge: DNS, DHCP, Wi-Fi troubleshooting, VPN connectivity. * Experience in a managed services or outsourced IT support model (MSP environment). * ITIL Foundation certification or working knowledge of ITIL service management principles. Core Competencies * Customer presence - professional, approachable, and confident working directly at a client site. * Ownership mindset - takes responsibility for issues through to resolution without hand-off gaps. * Clear communication - translates technical problems into plain for non-technical users. * Adaptability - comfortable shifting priorities as on-site needs evolve throughout the day. * Attention to detail - accurate ticket documentation and asset management habits. ## Description We are seeking a customer-focused and technically skilled L2 Technical Support Analyst to be permanently based at a corporate office client site. As the primary on-site IT resource, you will serve as the escalation point beyond the L1 helpdesk, owning the resolution of intermediate to complex issues across Windows endpoints, Microsoft 365, and AV / conference room technology. You will work closely with end users, building trusted relationships while maintaining a high standard of service delivery in a professional corporate environment., Windows Endpoints & Hardware * Provide L2 troubleshooting and resolution for Windows 10/11 desktop and laptop issues, covering OS, drivers, peripherals, and performance. * Image, configure, and deploy workstations and laptops for new hires and hardware refresh cycles. * Use SCCM (Configuration Manager) to deploy software packages, enforce patch compliance, and manage device collections. * Manage hardware inventory, asset tagging, and lifecycle tracking for all on-site devices. * Coordinate warranty repairs and hardware replacements with vendors. * Escalate complex infrastructure or network-related issues to L3/remote teams with clear documentation. Microsoft 365 & Cloud Applications * Administer and troubleshoot Microsoft 365 services including Outlook, Teams, SharePoint, OneDrive, and Office applications. * Manage user accounts, mailboxes, distribution lists, and licensing via Microsoft 365 Admin Center and Entra ID (Azure AD). * Support Teams meetings, telephony (Teams Phone), and collaboration issues for on-site staff. * Assist with OneDrive and SharePoint access, permissions, and sync issues. * Participate in Microsoft 365 rollouts, migrations, and new feature deployments as directed by the project team. AV & Conference Room Technology * Perform daily checks and proactive maintenance of all conference rooms and AV equipment on-site. * Troubleshoot and resolve issues with video conferencing systems (Microsoft Teams Rooms, Zoom Rooms, or equivalent), displays, cameras, microphones, and room controllers. * Set up and support AV for executive meetings, all-hands events, and external presentations. * Liaise with AV vendors for escalated repairs, firmware updates, and room system replacements. * Maintain documentation of room configurations, equipment inventories, and known issue resolutions. General Support & Service Delivery * Act as the on-site escalation point for L1 tickets that require physical presence or deeper technical investigation. * Log, track, and resolve tickets within defined SLA targets using the ITSM platform (ServiceNow, Jira, or equivalent). * Communicate clearly with end users on ticket status, workarounds, and resolution timelines. * Contribute to the knowledge base by documenting recurring issues and their solutions. * Participate in change management processes for on-site changes, including maintenance windows and scheduled deployments. ## Related Videos - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Playing Pong on a shoulder press machine](https://www.wearedevelopers.com/videos/100140-playing-pong-on-a-shoulder-press-machine) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Agent Smith Gets Hardware: Autonomous IoT Hacking From Debug Port to Cloud API](https://www.wearedevelopers.com/videos/100258-agent-smith-gets-hardware-autonomous-iot-hacking-from-debug-port-to-cloud-api) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)