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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Analyst - **Company:** Expert Technical Solutions - **Location:** Seattle, WA, United States (Remote available) - **Experience:** Expert - **Salary:** $130,000.0 - $185,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Amazon Web Services, Microsoft Azure, Microsoft Outlook, Computer Networks, Dynamic Host Configuration Protocol, Document Management Systems, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Laboratory Information Management Systems, Microsoft Office, Microsoft Software, Networking Basics, Azure Active Directory, Microsoft SharePoint, TCP/IP, Wireless Networks, Wi-Fi Technology, Okta, Office365, Software Troubleshooting, Peripherals, Computer Equipment, Information Technology, Cisco, Vmware - **Published:** May 14, 2026 - **Apply:** https://www.careerjet.com/jobad/us2f3705fb95bcda2762d600e4ea170fac ## About the Role Expert Technical Solutions is seeking a customer-focused IT Support Analyst to provide Tier 1 / Tier 2 technical support for a growing enterprise IT environment supporting both corporate users and environmental laboratory operations. This role is ideal for a hands-on IT professional who enjoys troubleshooting end-user issues, building strong relationships with internal teams, and supporting a collaborative, people-first company culture. The position combines traditional help desk responsibilities with on-site lab support, including workstation setup, hardware troubleshooting, peripheral support, and basic network connectivity assistance. Candidates should have strong communication skills, a service-oriented mindset, and the ability to support both remote and in-person users in a fast-paced environment. Experience with Microsoft technologies, ticketing systems, and basic networking concepts is highly preferred., * 3-5 years of experience in IT support, desktop support, or help desk environments * Strong experience supporting Windows 11 and Microsoft 365 applications * Experience working within a ticketing / ITSM platform environment * Intermediate understanding of networking concepts including TCP/IP, DNS, DHCP, VPN, and Wi-Fi * Hands-on experience supporting desktop hardware, printers, scanners, and peripherals * Strong troubleshooting and customer service skills * Ability to communicate effectively with both technical and non-technical users * Comfort working independently while managing multiple support requests and priorities Preferred Qualifications * Experience supporting laboratory or operational technology environments * Experience supporting hybrid or distributed user environments * Exposure to endpoint security and device management tools * Experience with Freshservice ITSM tool * Ability to lift and move IT equipment up to 50 pounds Key Traits for Success * Relationship-oriented and customer-focused approach * Strong sense of ownership and accountability * Ability to build trust with local lab leadership and end users * Hands-on problem solver with a positive attitude * Comfortable working in a collaborative, camera-on team environment ## Description * Provide Tier 1 and Tier 2 support for Windows 11, Microsoft 365, Outlook, Teams, OneDrive, and SharePoint * Troubleshoot hardware, software, operating system, and peripheral issues for laptops and desktops * Support printers, scanners, docking stations, monitors, and other end-user equipment * Manage and resolve support tickets within Freshservice while maintaining excellent customer communication * Perform onboarding and offboarding activities including user account setup, equipment provisioning, and access support * Provide hands-on technical support within environmental laboratory settings * Troubleshoot workstation connectivity and assist with lab equipment-related IT issues * Support wired and wireless networking connectivity issues including DNS, DHCP, VPN, and Wi-Fi troubleshooting * Partner closely with lab directors and operational teams to maintain strong working relationships and minimize downtime * Assist with endpoint security, patching, and IT operational support initiatives * Escalate complex issues appropriately while maintaining ownership through resolution Environment / Key Technologies * Microsoft Azure * AWS (Amazon Web Services) * VMware * Cisco Meraki * Microsoft Office 365 & Azure * Box Enterprise Document Management * Okta SSO / MFA * Microsoft Entra ID * CrowdStrike Falcon * Cisco XDR / SOC * BeyondTrust PAM * Check Point Harmony * Datto Backup & DR * Freshservice ITSM * Windows 11 * Lab technologies including LIMS platforms and lab workstation environments, Senior Project Analyst Western Division IT - requires working MST or PST The Senior Project Analyst plays a critical role in advancing the West Division IT strategy by supporti… + 21 days ago ## Related Videos - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)