> Markdown version of [/jobs/ext/1499109-application-support-specialist-clearance](https://www.wearedevelopers.com/jobs/ext/1499109-application-support-specialist-clearance). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application Support Specialist (Clearance... - **Company:** ICF Incorporated, L.L.C. - **Location:** Reston, VA, United States - **Salary:** $89,649.0 - $152,404.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Issue Tracking Systems, Nagios, Data Logging, System Availability, Break Fix, 3-tier Architectures, Servicenow - **Published:** July 30, 2026 - **Apply:** https://www.juju.com/job/00000000gkk7gc ## About the Role + Active Top Secret clearance, with SCI eligibility + 1+ year of experience providing technical or operational support in a production environment Preferred Qualifications + Experience with incident management and defect triage + Hands-on experience using ServiceNow for ticketing and incident tracking + Familiarity with monitoring and logging tools (e.g., application logs, system dashboards, alerting tools) + Ability to troubleshoot complex issues across applications, services, and workflows + Experience supporting SWFT and/or FTS systems + Prior Tier 3 or escalation-level support experience + Exposure to ITIL-based operational processes + Experience supporting mission-critical or high-availability systems Professional Skills + Strong written and verbal communication skills + Ability to work independently and as part of a cross-functional support team ## Description The Tier 3 Support Specialist provides advanced technical and operational support for mission-critical systems. This role focuses on incident response, defect triage, and sustained operational support to ensure system availability, performance, and reliability. The ideal candidate brings hands-on troubleshooting experience, strong analytical skills, and the ability to work effectively in a fast-paced, operational environment., + Provide Tier 3 technical support for SWFT and FTS applications and services + Lead and participate in incident response, including issue identification, root-cause analysis, mitigation, and resolution + Perform defect triage, analyzing reported issues, validating defects, and coordinating with development and engineering teams + Monitor system health and performance using monitoring and logging tools + Document incidents, resolutions, and troubleshooting steps in ServiceNow + Support operational handoffs and escalations during extended support hours (0800-2000 ET) + Collaborate with Tier 1 and Tier 2 teams to resolve complex issues and prevent recurring incidents + Assist with operational readiness activities, maintenance events, and system updates + Contribute to continuous improvement by identifying trends, risks, and process enhancements, We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination righ t s or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com . We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Data Mining Accessibility](https://www.wearedevelopers.com/videos/802-data-mining-accessibility) - [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Fast, Confident, and Wrong: When AI Fails at Accessibility](https://www.wearedevelopers.com/videos/100030-fast-confident-and-wrong-when-ai-fails-at-accessibility) - [Robots are coming into the wild! 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