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# Dental Network Maintenance and Grievance Coordinator

- **Company:** Delta Dental Insurance Company
- **Location:** Naperville, IL, United States
- **Experience:** Experienced
- **Salary:** $49,920.0 - $58,240.0
- **Contract:** Permanent contract
- **Skills:** Databases, Microsoft Office, Network Information Services, Network Support
- **Published:** July 30, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c655974101eea713

## About the Role

* Knowledge of dental insurance products
 * Knowledge of dental claims processing and dental claims system
 * 3-4 years of experience in Provider Relations and/or related experience
 * Extensive knowledge of dental terminology with an understanding of managed care
 * Proficiency with Microsoft Office programs

## Description

* Acts as Grievance Coordinator for complaints and grievance resolutions.
 * Assists in handling escalated member and/or provider concerns
 * Maintain grievance database and provide quarterly reports to VP, Dental Science & Network Strategy.
 * Provides utilization review, reports and investigations as needed.
 * In-house and outsourced recruitment/retention support, including but not limited to policy explanation, servicing the dental community and dentist inquiries, identifying and responding to network leads for potential network growth.
 * Coordinates daily calls to offices verifying the office's information is accurately reflected in the DDIL provider directory and update as needed.

 * Responsible for establishing and maintaining provider records in multiple provider databases. This complex process requires cross-checking existing databases and data entry.
 * Responsible for processing dental network agreements within guidelines, reviewing all applications for thoroughness, and communicates with the offices that fail to complete the application in its entirety.
 * Provide courteous, professional, and confidential service to dental professionals by telephone, electronic/written or in person regarding network information, rules and regulations, policy and procedures, provider issues, change requests and claim related inquiries.


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