> Markdown version of [/jobs/ext/1499184-itm-relationship-specialist-i-part-time](https://www.wearedevelopers.com/jobs/ext/1499184-itm-relationship-specialist-i-part-time). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ITM/Relationship Specialist I- Part Time - **Company:** Riverways Federal Credit Union - **Location:** Rolla, MO, United States - **Salary:** $31,200.0 - $37,440.0 - **Contract:** Permanent contract - **Skills:** Desktop Computing, Remote Service Software - **Published:** July 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=6710ce6ab943ddac ## About the Role * High School diploma or equivalent * Previous customer service or cash-handling experience preferred * Comfortable with computers, video-based technology, and learning new systems (ITM experience a plus, but not required) * Good math and communication skills * Ability to multitask and stay calm under pressure across in-person and virtual interactions * Must pass background check and credit review ## Description Role Overview: The Relationship Specialist I is the primary frontline team member responsible for delivering exceptional member service at the credit union. This entry-to-intermediate, part-time role (32 hours/week) combines accurate teller transactions, new member onboarding, relationship building, and product recommendations - both on the branch floor and through our drive-thru Interactive Teller Machine (ITM)/virtual teller channel. The Relationship Specialist serves as the "face of the credit union," creating positive first impressions and excellent experiences whether a member walks through the door or pulls up to the drive-thru. Success in this role requires a genuine passion for service, strong attention to detail, comfort with video-based/remote service technology, and the ability to balance speed, accuracy, and friendliness in a fast-paced, dual-channel environment. Key Accountabilities & Responsibilities Deliver Exceptional Member Service * Greet and welcome members warmly, in person and via the ITM video screen. * Provide friendly, professional, and knowledgeable assistance in every interaction, regardless of channel. * Learn and maintain solid knowledge of all credit union products and services. * Deliver the same high-quality, personable experience to drive-thru/virtual teller members as to those visiting the branch in person. Process Financial Transactions * Accurately and efficiently handle teller transactions (deposits, withdrawals, transfers, payments, etc.) at the teller line and through the ITM/virtual teller platform. * Operate ITM equipment and software confidently, troubleshooting basic technical issues and escalating as needed. * Maintain high accuracy while balancing daily transactions across both service channels. Build Member Relationships * Identify members' immediate and short-term financial needs, whether interacting face-to-face or via video. * Offer helpful advice and recommend suitable credit union solutions. * Create positive, memorable experiences that encourage member loyalty across all touchpoints. Promote Products & Services * Actively look for opportunities to introduce and cross-sell appropriate credit union products in person and through ITM interactions. * Participate in onboarding, follow-ups, and outbound calls to deepen member relationships. * Meet or exceed individual referral and sales goals. Resolve Member Issues * Research and promptly resolve basic member questions, problems, and complaints (in-person, drive-thru/ITM, phone, or email). * Escalate complex issues when necessary. Support Branch Operations * Assist with balancing, cash handling, audits, monthly reports, and other operational tasks as assigned. * Help monitor and manage drive-thru/ITM queue flow to keep wait times low and service quality high. * Follow all policies, procedures, and compliance requirements for both in-branch and virtual teller transactions. Teamwork & Professionalism * Work collaboratively with the branch team, flexibly moving between the teller line and the ITM/drive-thru station as staffing needs require. * Maintain member confidentiality and follow all security procedures. * Demonstrate initiative, flexibility, and a willingness to learn new technology and service channels. Schedule * Part-time, 32 hours per week * Schedule includes coverage of both the branch floor and the drive-thru ITM/virtual teller station, based on business needs ## Related Videos - [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance) - [Fleet Management - Reinvented](https://www.wearedevelopers.com/videos/473-fleet-management-reinvented) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [From Dungeons & Dragons to Fortune 500 – Running a Large Commercial Open-Source project](https://www.wearedevelopers.com/videos/755-from-dungeons-dragons-to-fortune-500-running-a-large-commercial-open-source-project) - [Go's Concurrency and Parallelism Inside Containers](https://www.wearedevelopers.com/videos/100058-go-s-concurrency-and-parallelism-inside-containers) - [An alternative approach to digital sovereignty: Confidential Computing](https://www.wearedevelopers.com/videos/100043-an-alternative-approach-to-digital-sovereignty-confidential-computing) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Basic And Advanced Networking in Dart and Flutter](https://www.wearedevelopers.com/magazine/112-basic-and-advanced-networking-in-dart-and-flutter) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews)