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# Senior Administrator - English, Arabic, Microsoft Windows

- **Company:** HCL America Inc.
- **Location:** United States
- **Experience:** Expert
- **Salary:** $78,000.0 - $141,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, User Authentication, Health Informatics, Identity and Access Management
- **Published:** July 30, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bf6f37d0cd72fa7e

## About the Role

Core Skills * Strong experience in Service Desk or Clinical IT Support roles * Solid understanding of ITSM processes (Incident, Request, Major Incident handling) * Ability to triage issues with urgency and accuracy in high pressure environments * Excellent communication skills with clinicians and non technical users * Strong documentation and ticket hygiene discipline Technical / Functional * Experience supporting clinical or patient facing applications and workflows * Familiarity with access management, authentication, and security sensitive requests * Ability to coordinate across multiple technical teams and locations * Understanding of escalation models in regulated environments

Other Requirements

Life Sciences or Healthcare IT support experience is strongly preferredExposure to clinical environments such as hospitals, labs, or patient care settings

## Description

Provides front line and escalation support for clinical and patient facing systems used by healthcare staff. Acts as the primary point of contact for clinicians and clinical operations teams, ensuring timely incident handling, accurate triage, and coordinated resolution to minimize disruption to patient care and clinical workflows. Operates within defined ITSM processes, escalation matrices, and clinical safety guardrails.


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