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# IT Field Technician II

- **Company:** Right Click, Inc.
- **Location:** Los Angeles, CA, United States
- **Experience:** Experienced
- **Salary:** $58,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Amazon Web Services, Audit Trail, Microsoft Azure, VoIP, Dynamic Host Configuration Protocol, Domain Name System (DNS), Multi-Factor Authentication, Hyper-V, Virtual Private Networks (VPN), Network Security, Windows Servers, Routing, Password Management, Phishing, Server Supported Gaming, Microsoft SharePoint, TCP/IP, Virtual Local Area Networks, Virtualization Technology, VMware VSphere, Wireless Networks, Firewalls (Computer Science), Network Support, Fortinet, Cisco, Windows Client
- **Published:** July 30, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5fc79abbed78d806

## About the Role

* Minimum 3 years of technical experience
 * Minimum 2 years in an MSP environment
 * Strong troubleshooting and client service skills
 * Experience with Windows Server, Microsoft 365, Azure, AWS, Active Directory, networking, and VoIP
 * Microsoft certifications strongly preferred

Soft Skills

 * Positive, proactive, and action-oriented
 * Calm under pressure and adaptable to change
 * Strong problem-solving and customer-focused mindset

Additional Requirements

 * Valid driver's license and good driving record
 * Ability to lift up to 50 pounds
 * Background check and drug screening required

## Description

Right Click is seeking an experienced IT Field Technician to serve as a higher-level technical resource and escalation point for clients. This role requires strong mid-level technical expertise, excellent troubleshooting skills, and a commitment to operational excellence and client satisfaction., * Provide Level 2 and 3 support including advanced troubleshooting, root cause analysis, and ownership of problem tickets

 * Support and administer RMM, PSA, documentation, security, backup, password vault, and endpoint protection tools in a multi-client MSP environment
 * Manage identity, endpoint, email, and network security, including phishing response, account compromise investigations, and incident escalation
 * Support Microsoft 365 in multi-tenant environments including Entra ID, Exchange Online, SharePoint, OneDrive, Teams, MFA, Conditional Access, and audit logs
 * Provide Windows endpoint and server support including Windows 10/11, Windows Server, Active Directory, Group Policy, DNS, DHCP, and hybrid identity concepts
 * Perform networking support and troubleshooting including TCP/IP, VLANs, routing, firewalls, VPNs, and wireless networks across Cisco, Meraki, Fortinet, Ubiquiti, and Aruba environments
 * Support virtualization platforms including VMware vSphere and Microsoft Hyper-V
 * Follow formal change management processes including risk assessment, implementation planning, rollback procedures, and documentation
 * Provide foundational support for VoIP and unified communications platforms such as Teams, Zoom, and RingCentral


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