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# Senior Systems Administrator [Full Scope Polygraph]

- **Company:** Modern Technology Solutions, Inc.
- **Location:** Annapolis, MD, United States
- **Experience:** Expert
- **Salary:** $125,000.0 - $180,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Unix, Computer Networks, Service-Oriented Architecture, System Software, Systems Integration, Information Technology, Hardware Infrastructure
- **Published:** May 14, 2026
- **Apply:** https://www.clearancejobs.com/jobs/8914093/senior-systems-administrator-full-scope-polygraph

## About the Role

* Fifteen (15) years experience as a Systems Administrator in programs and contracts of similar scope, type, and complexity., * Bachelor's degree in technical discipline from an accredited college or university. Five (5) years of additional Systems Administration experience may be substituted for a bachelor's degree.

## Description

* Provide support for implementation, troubleshooting and maintenance of IT systems.

 * Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.

 * Manage the daily activities of configuration and operation of IT systems.

 * Provide assistance to users in accessing and using IT systems.

 * Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.

 * Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all the client/server/storage/network devices, mobile devices, etc.

 * Provide support for the escalation and communication of status to agency management and internal customers.

 * Optimize system operations and resource utilization and perform system capacity analysis and planning.

 * Provide in-depth experience in trouble-shooting IT systems.

 * Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.

 * Provide support for the dispatch system and hardware problems and remains involved in the resolution process.

 * Configure and manage UNIX and Windows (or other applicable) operating systems and install/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.

 * Support the design of systems, mission architecture and associated hardware

 * Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA).

 * Analyze and resolve complex problems associated with server hardware, applications and software integration


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