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# Technical Service Team Lead

- **Company:** Protocase Incorporated
- **Location:** Wilmington, NC, United States
- **Experience:** Expert
- **Salary:** $65,410.0 - $80,100.0
- **Contract:** Permanent contract
- **Skills:** Linux, Software Troubleshooting
- **Published:** July 30, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f12d7f5a590ebdd5

## About the Role

* Experience leading, coaching, or mentoring a technical team
 * Background in technical support, systems administration, or enterprise infrastructure
 * Strong troubleshooting and analytical problem-solving skills
 * Ability to communicate complex technical concepts clearly
 * Excellent leadership, organization, and customer service skills
 * Passion for helping people grow and succeed

## Description

* Help resolve complex customer issues involving Linux, storage, and enterprise infrastructure
 * Mentor team members through technical challenges and professional growth
 * Improve support workflows, communication, and operational efficiency
 * Collaborate with Engineering, Product Development, and Sales to deliver outstanding customer experiences
 * Lead by example while building a culture of collaboration, accountability, and continuous improvement

If you're energized by developing people, solving complex technical challenges, and making a lasting impact on both customers and your team, we'd love to hear from you.


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