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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Educational Technology Support Technician - **Company:** Michigan Association of School Boards - **Location:** Ottawa County, MI, United States (Remote available) - **Experience:** Expert - **Salary:** $41,891.0 - $49,046.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Computing Platforms, Microsoft Azure, File Server, Issue Tracking Systems, Software Asset Management, Software Deployment, Office365, Peripherals, Malware, Computer Equipment, User Administration - **Published:** May 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c5fda7a0a941e4cf ## About the Role Do you have experience in Windows?, Do you have a Associate's degree?, * Associates degree or at least five years related work experience. * Must have strong oral and written communication, interpersonal and organizational skills. * Provide thoroughness, accuracy, and consistent follow-through. * Should be self-directed and task oriented to handle multiple projects and priorities. * Should have an in-depth knowledge of Windows 11 operating options, networking options, file servers, computing platforms, software, hardware, and peripherals. * Should have good problem-solving skills. * Ability to work well as a part of a team. * Should have extensive background in maintenance and repair of computer hardware and software.Should be creative and flexible. ## Description Zeeland Public Schools has a great opportunity for an Educational Technology Support Technician working in our Technology Group. The Educational Technology Support Technician is responsible for repairing district laptop/desktop devices and related software (various platforms), obtaining repair/replacement supplies, supporting staff with technology issues in person/email/phone, and working with the District Educational Technology Services staff to solve district-wide problems and plan new technology implementations., * Manage and support all Windows 11 desktops and computers to minimize downtime and costs while maintaining a great user experience. * Maintain a record of technical support via the district ticketing system. * Confer with staff, users, and administration to establish requirements for new systems or modifications. Respond to requests in a timely and professional manner. * Work with vendors to support hardware and software. * Able to manage user features of an AD/Azure/MS365 environment, including passwords, user account management, GPOs, workstation imaging and deployment. * Expert in the operations and management of Windows 10/11+ and Chromebooks. * Provide client support and technical issue resolution via e-mail, phone, in person, or remotely. * Provide instruction, documentation, and diagrams of hardware and software setup and use for staff and students. * Maintain enterprise AV/EDR/Malware clients and provide mitigation support. * Responsible for all applications being installed on Windows devices, locally or remotely. * Utilize the ticketing system for managing service requests and completing work orders promptly. * Provide technical support to all district users in a respectful, professional, and kind manner. * Maintain accurate hardware and software inventory. * Maintain proper order and all necessary supplies and charge appropriate accounts. * Provide for ways to improve department performance in the use of technology tools. * Assist with the repair and maintenance of classroom AV district-wide * Maintain accurate hardware and software inventory. * Other duties as assigned. ## Related Videos - [From Zero to Hero: NextJS 13 and Tailwind CSS for Beginners](https://www.wearedevelopers.com/videos/766-from-zero-to-hero-nextjs-13-and-tailwind-css-for-beginners) - [Enhancing Workload Security in Kubernetes](https://www.wearedevelopers.com/videos/356-enhancing-workload-security-in-kubernetes) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [Building Better with Nuxt 3](https://www.wearedevelopers.com/videos/320-building-better-with-nuxt-3) - [Full Spectrum File Uploads](https://www.wearedevelopers.com/videos/870-full-spectrum-file-uploads) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)