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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** Eclaro International Inc. - **Location:** Greenwood Village, CO, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, System Configuration, Desktop Computing, Inventory Management Software, Microsoft Office, System Center Configuration Manager, Software Engineering, CompTIA Strata - PC Hardware Technology Engineer, Microsoft Deployment Toolkit, Enterprise Software Applications, Peripherals, Microsoft InTune, Computer Equipment, Deployment Automation, Hardware Asset Management - **Published:** July 30, 2026 - **Apply:** https://www.careers-eclaro.com/job/5873/desktop_support_technician#apply-now-header ## About the Role * 2+ years of desktop support, deployment, or field support experience. * Experience deploying Windows 10 and / or Windows 11 workstations. * Experience imaging computers using SCCM, MDT, Intune, or similar deployment tools. * Working knowledge of Microsoft Active Directory, including domain joins and Organizational Units (OUs). * Experience installing desktop hardware and peripherals. * Familiarity with enterprise technology refresh or hardware deployment projects. * Basic troubleshooting skills for Windows hardware and software issues. * Strong attention to detail and organizational skills. * Excellent communication and customer service skills. * Windows Deployment & Imaging - Experience imaging, configuring, and deploying Windows workstations using SCCM, Intune, MDT, or similar tools. * Desktop Support & Hardware Installation - Hands-on experience installing laptops, desktops, docking stations, monitors, and peripherals while troubleshooting deployment issues. * Active Directory & Technology Refresh Experience - Experience joining devices to the domain, managing Active Directory OUs, and supporting large-scale PC refresh or hardware lifecycle projects. * Technical Environment: Windows 10 & Windows 11, Active Directory, SCCM / Microsoft Endpoint Configuration Manager, Microsoft Intune, MDT (Microsoft Deployment Toolkit), Microsoft Office, Desktop & Laptop Hardware, Docking Stations, Monitors & Peripherals, Asset Management Systems Preferred Skills: * Experience supporting financial services or enterprise environments. * Familiarity with Microsoft Endpoint Configuration Manager (SCCM) or Microsoft Intune. * Experience with hardware asset management or inventory tracking. * CompTIA A+ Certification or equivalent experience. ## Description * Seeking a Desktop Support Technician to assist with an enterprise-wide technology refresh initiative. * This hands-on role will support the deployment, staging, imaging, installation, and replacement of Windows workstations and peripherals across corporate and branch locations. * The ideal consultant has experience supporting desktop hardware deployments, Windows imaging, Active Directory, and enterprise device lifecycle management. * This position requires strong organizational skills, attention to detail, and the ability to provide excellent customer service while working directly with end users. * The ideal consultant is a dependable, hands-on Desktop Support Technician who enjoys working in fast-paced deployment environments. * Have experience supporting enterprise technology refresh initiatives, are comfortable traveling between branch locations when needed, and take pride in delivering a seamless end-user experience. * They are organized, customer-focused, and capable of managing multiple device deployments while maintaining accurate inventory and documentation., * Deploy, configure, and install Windows 10 / 11 laptops and desktops. * Receive, inventory, and prepare new hardware for deployment. * Unbox, stage, image, and configure workstations for end users. * Join devices to Active Directory and verify proper Organizational Unit (OU) placement. * Install and configure required software using enterprise deployment tools. * Decommission and securely prepare end-of-life devices according to company policies. * Install and configure peripherals including monitors, docking stations, keyboards, mice, and other accessories. * Support onsite technology refresh activities at branch locations, including: + Removing existing workstations. + Installing replacement equipment. + Cable management and workstation organization. + Testing equipment prior to handoff. * Maintain accurate hardware inventory and asset tracking. * Organize and maintain the deployment lab, including staging areas and inventory. * Receive shipments, unpack equipment, and assist with hardware logistics. * Troubleshoot basic hardware and software issues during deployment. * Deliver excellent customer service while minimizing disruption to branch operations. ## Related Videos - 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