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# IT Help Desk Specialist II

- **Company:** Charter Communications, Inc.
- **Location:** Cottonwood, AZ, United States
- **Salary:** $49,920.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, System Configuration, Desktop Computing, Medical Software, Issue Tracking Systems, Internet Protocol Telephony, Peripherals, Computer Equipment
- **Published:** July 30, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=903052d78399d4b7

## About the Role

* High School Diploma or GED

 * Experience with Microsoft 365 and a customer-service-first approach to support

 * Solid troubleshooting skills across computer hardware, software, and networking

 * Familiarity with EHR / medical software solutions

 * Experience supporting VOIP phone systems

 * Comfort supporting users both in person and remotely

What Sets You Apart

 * Hands-on experience imaging, configuring, and deploying end-user equipment

 * Comfortable presenting and delivering training to groups

 * Prior experience in a healthcare or clinical setting

 * Ability to manage multiple priorities and meet deadlines in a fast-paced environment

Basic Requirements

 * Ability to work on-site five days per week at the Cottonwood, AZ campus during your first 90 days, with the option for a hybrid schedule afterward

 * Must live within commuting distance of the Cottonwood campus, as occasional same-day on-site coverage may be needed

 * Availability for the IT on-call rotation

 * Ability to sit for extended periods, move around the clinic, and occasionally carry up to 15 lbs. of equipment

 * Ability to speak, read, and write fluently in English

 * Must be 18 years or older

 * Ability to obtain a Level 1 Fingerprint Clearance Card

## Description

* Field requests from staff wherever they are - walk-ups at the Cottonwood IT office, plus phone calls, instant messages, and help desk tickets from remote users and staff at our other facilities

 * Troubleshoot and resolve hardware, software, and VOIP phone issues, pulling in other IT staff or vendor support when needed

 * Log every incident and resolution in the ticketing system so nothing slips through the cracks

 * Image, configure, and stage laptops, computers, phones, and peripherals for new hires

 * Deliver the IT presentation at our new employee orientation to help get our new hires up to speed on systems, accounts, security, and how to get IT assistance

 * Set up equipment for telemedicine sessions and trainings


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