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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Specialist - **Company:** The Issa - **Location:** Rosemont, IL, United States - **Experience:** Experienced - **Salary:** $65,000.0 - $75,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Access, Software as a Service, Cyber Security, Salesforce.Com, Software Licensing, Information Technology, User Administration - **Published:** July 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=81d1044f07854e6e ## About the Role * Associate's degree in Information Technology, Computer Science, or a related field, or equivalent hands-on IT experience, required. * Relevant certifications (e.g., CompTIA A+, Network+, Microsoft) a plus., * Minimum of 2 years of IT support, coordination, or systems administration experience, ideally working with a managed service provider (MSP). * Experience managing IT assets, software licenses, or vendor relationships preferred. * Exposure to basic project coordination or project management preferred. * Experience with, or knowledge of, Salesforce is a strong plus. Skills & Competencies * Strong organizational skills with the ability to manage multiple processes and priorities. * Comfortable coordinating with and holding external vendors/MSPs accountable to service expectations. * Detail-oriented with strong documentation habits. * Basic understanding of cybersecurity best practices. * Clear, patient communication with non-technical staff. * Interest in and aptitude for growing into IT project management. * Familiarity with Salesforce a plus. ## Description The IT Specialist at ISSA serves as the primary internal point of contact and liaison between staff and ISSA's managed service provider (MSP), which handles the majority of day-to-day IT issues. This role provides oversight, coordination, and governance of ISSA's technology processes-ensuring escalations are resolved quickly, IT processes are followed consistently, and technology needs are met. The position emphasizes process ownership and governance (including onboarding/offboarding, IT asset and SaaS inventory management, and technology evaluation), vendor and MSP coordination, and reliable follow-through. Working closely with the Fractional CIO, this role is expected to grow into supporting and eventually leading project management for ISSA's technology initiatives. Key Responsibilities MSP Liaison & Escalation Management * Serve as ISSA's primary internal liaison with the MSP, coordinating day-to-day support requests and escalating issues that require additional attention. * Track open tickets and issues through to resolution, following up with the MSP to ensure timely, quality service. * Provide oversight of MSP performance against service expectations, flagging recurring or unresolved issues to the Fractional CIO. * Act as the go-to technical contact for staff, directing requests to the MSP and providing basic first-line guidance when appropriate. Process Governance & Onboarding/Offboarding * Own and govern ISSA's IT onboarding and offboarding processes, ensuring account provisioning, equipment setup, and access changes are completed accurately and on time in coordination with the MSP. * Establish and maintain clear documentation and checklists for recurring IT processes. * Help enforce IT standards, access controls, and best practices across the organization. Asset & Inventory Management * Maintain accurate, up-to-date inventories of hardware, software licenses, and SaaS subscriptions. * Track asset assignments, lifecycle status (e.g., warranty, replacement schedules), and licensing costs. * Order and manage simple hardware and peripherals (e.g., mice, keyboards, monitors) for staff as needed. SaaS & Technology Evaluation * Research and evaluate SaaS platforms and tools requested by staff, assessing functionality, cost, security, and integration considerations. * Support the intake and approval process for new technology requests. * Partner with the Fractional CIO on recommendations for new or replacement systems. Cybersecurity & Data Protection * Support basic security practices, including access controls, password policies, and software update compliance, in coordination with the MSP. * Help monitor for and escalate potential security issues. * Support backup and business continuity processes. Project Support & Growth * Support IT and cross-functional projects, such as system rollouts, migrations, or process improvements. * Assist with project documentation, timelines, and coordination across the MSP and other vendors. * As experience grows, take on increasing project management responsibility for IT initiatives., * Serve as ISSA's day-to-day liaison with the MSP for support requests and escalations. * Own governance of onboarding/offboarding processes and IT asset and SaaS inventories. * Research SaaS tools and support technology purchasing decisions. * Support IT projects, with growth toward project management responsibility over time. ## Related Videos - [You’re a great coder? 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