> Markdown version of [/jobs/ext/1500458-senior-ivr-contact-center-engineer-nice-cxone-genesys](https://www.wearedevelopers.com/jobs/ext/1500458-senior-ivr-contact-center-engineer-nice-cxone-genesys). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior IVR & Contact Center Engineer (NICE CXone / Genesys) - **Company:** New Jersey Manufacturers Insurance Company - **Location:** Ewing Township, NJ, United States - **Experience:** Expert - **Salary:** $91,021.0 - $114,806.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Application Programming Interfaces (APIs), Application Frameworks, Computer Programming, Database Design, Linux, Software Requirements Analysis, Systems Architecture, Genesys, Backend, Information Technology, Web Technologies - **Published:** July 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=77b289ebae677438 ## About the Role * 10+ years of related information technology experience. * 5+ years of supporting telecom applications. * 5+ years of programming experience. * 3+ years of supporting Linux based application. * Bachelor's degree in a technical field (computer science, engineering) or equivalent work experience. * Strong working knowledge of telecom system architecture to support a contact center environment on NICE CX1 platform. * Working knowledge of database design and operation, web technologies. * Proficiency and experience with certain operating systems (Windows, Linux) Certifications or Licenses: * NICE Certified System Administrator (preferred but not required) ## Description The Sr. Telecom Apps Software Engineer (official NJM job title) will have extensive knowledge of the NICE CX1 platform and is responsible for the design and development of voice/email/chat solutions on the NICE suite of applications used by contact center staff. The person in this role will be the technical lead for IT and will be expected to translate software requirements into working solutions within the existing IVR application framework. The person serving this role will also be responsible for monitoring and troubleshooting systems for optimal performance., * Perform analysis and resolve telecom related issues and service requests in a timely manner. * Assist immediate team members, extended IT team members and vendors to resolve complex and cross product issues. * Interact with vendor support and provide adequate communication about problem resolution. * Proactively monitor systems and take corrective action when required. * Document process and procedures according to established IT standards. * On a periodic frequency, insure that all supporting telecom systems are adequately patched with the appropriate application and security related updates. * Have a thorough understanding of NICE CX1 and related technologies. Subject matter expert on IVR development * Design and develop IVR voice, chat and email solutions leveraging API's to communicate to backend systems on the CX1 platform. * Act as the liaison for the business unit and IT. * Support the various IT system integrations to the telecom architecture. * Identify and correlate business requirements to software configurations solutions within the telecom applications. * Influence technical staff in the design and operation of telecom systems. * Serve as the point of contact for issue resolution and problem analysis. * Coordinate and run testing efforts to validate application functionality upon deployment of a fix and or platform upgrades. Quality and documentation * Insure that team and individual deliverables are of high quality. * Service requests are resolved to end user satisfaction with minimal rework. * Effectively use available tools to diagnose and remedy user reported issues. * Create and document procedures adhering to established IT processes. * Maintain library of documentation to be used as a reference by immediate team members. Continuous improvement * Maintain and improve technical proficiency through continuous learning of telecom products, supporting hardware and software environments. * Actively seeks to learn from senior team members as appropriate. * Serve as a mentor to junior team members. ## Related Videos - [Wardley Maps for Software Developers](https://www.wearedevelopers.com/videos/665-wardley-maps-for-software-developers) - [Developing the Backend with Stefan Lingler, CTO at Shpock](https://www.wearedevelopers.com/videos/100360-developing-the-backend-with-stefan-lingler-cto-at-shpock) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [Nest.js - TypeScript in the backend can also be clean](https://www.wearedevelopers.com/videos/1033-nest-js-typescript-in-the-backend-can-also-be-clean) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Software Developer Salary in Switzerland [2023]](https://www.wearedevelopers.com/magazine/215-software-developer-salary-in-switzerland-2023) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023)