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# Desktop Analyst

- **Company:** Bloom Energy
- **Location:** Newark, DE, United States
- **Experience:** Expert
- **Salary:** $72,800.0 - $93,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Dynamic Host Configuration Protocol, Domain Name System (DNS), Mobileiron, Information Technology, Laptops
- **Published:** July 30, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c4b94362682d25c6

## About the Role

* Minimum 5 years of experience in desktop support in a high performing professional environment is required.
 * Demonstrates a great customer service focus along with strong technical problem-solving abilities.
 * Communicates appropriately across multiple levels of the internal organization.
 * Prioritizes tickets / projects and operations tasks effectively to complete deliverables on time.
 * Excellent oral and written communication skills
 * Has supported iOS / Android mobile devices
 * Expert knowledge of Active Directory administration
 * Experiencing imaging laptops using PXE boot
 * Must be comfortable supporting Azure IDMS
 * Basic DNS and DCHP knowledge and troubleshooting
 * Work with 2FA using multiple authenticators
 * MCSE, ACITP (Apple Certification) or other IT support certifications a plus
 * Knowledge of JIRA service desk and MobileIron a plus

## Description

We are looking for a Desktop Analyst to join our team in one of today's most exciting technologies. This role will report to Service Desk Manager and based in BMCD - Newark, Delaware. This is a fully on-site, in office role working Weekend Shift hours (Friday - Sunday, 6AM-6PM)

Role and Responsibilities:

 * Provide support services to local and remote employees with technical problems and IT issues involving Windows workstations, software, hardware.
 * Install, configure and troubleshoot hardware including laptops, workstations, printers, and mobile devices.
 * Respond promptly to escalation for technical assistance via phone, email and in person as needed.
 * Provide timely resolution of problems and escalation management on behalf of customer to appropriate internal support team.
 * Document ticket status and provide updates to employee-customer and management in line with client case management guidelines.
 * Provide input and help to maintain standard operating procedures, best practices and customer service guidelines relating to client services desktop support.
 * Participate in IT projects and complete some project deliverables.
 * This position may be required to provide technical support outside of normal business operating hours


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