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# Application Support Specialist

- **Company:** L. Knife & Son, LLC
- **Location:** Kingston, MA, United States
- **Experience:** Experienced
- **Salary:** $55,000.0 - $78,000.0
- **Contract:** Permanent contract
- **Skills:** Private Networks, Microsoft Windows, Active Directory, Artificial Intelligence, Software Applications, Desktop Computing, Microsoft Office, Cisco Nexus Switches, SAP Security, Software Engineering, Warehouse Management Systems, Tools for Reporting, Gsuite
- **Published:** July 30, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=cd1da35905e688d1

## About the Role

* Bachelor's degree required (College Transcripts required)
 * 3 years of IT industry experience
 * Excellent customer support, communication and service skills
 * Experience with personal computers operating in Windows environment
 * Experience in consumer distribution systems, preferred
 * Excellent organizational skills
 * Working knowledge of Microsoft Suite & Google Workspace
 * Experience with hardware troubleshooting, mobile device management platforms, and Active Directory
 * Support includes off-hours accessibility on a rotating schedule
 * Overnight travel to remote sites as needed
 * Knowledgeable about emerging technologies and industry trends
 * Able to maintain a flexible work schedule, as needed
 * Familiarity with AI powered reporting tools and solutions, * Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
 * Team Player: Works well as a member of a group

## Description

* Diagnose and resolve software issues, system errors, and general computer problems
 * Provide support for Company's Route Accounting System (VIP).
 * Provide support for warehouse management systems and operations technologies including but not limited to iPhones, iPads, Voice Pick equipment.
 * Provide support for Sales Applications, Sales Reporting, Connect
 * Support additional company used applications including Microsoft Suite, Omnitracs, Nexus, UKG and other regularly used software applications.
 * Refer major hardware or software problems or defective products to vendors or technicians for service. Install and perform minor repairs to hardware, software, or peripheral equipment
 * Understand servers and the components that make up the network. Maintain basic troubleshooting skills for server and network issues. Know when to contact network vendors or internal network support staff
 * Setup employees' system access, email access and user security within software application
 * Assist with company projects, develop and deploy project plans and communicate with stakeholders and other staff as necessary
 * Must be capable of independently learning using the tools available from Software and Hardware vendors as well as the company knowledge base and other training materials
 * Train employees on the use of specific applications and technology tools.
 * Travel to remote sites to offer support, training and project leadership or assistance.
 * Maintain a professional and support driven disposition with end users, and strive to understand the end user's goals as well as the business and process goals


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