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# Information Systems Analyst 2, SSALLEX (5461C) #87759

- **Company:** University of California
- **Location:** Berkeley, CA, United States
- **Salary:** $78,146.0 - $108,576.0
- **Contract:** Internship / Graduate position
- **Skills:** Java (Programming Language), Adaptable Database Systems, Application Programming Interfaces (APIs), Software Applications, Bash Shell, Business Software, Code Review, Cyber Security, Information Systems, Databases, System Configuration, Data Infrastructure, Data Security, Domain Name System (DNS), Human Resources Information System (HRIS), Identity and Access Management, Issue Tracking Systems, Systems Analysis, Virtual Private Networks (VPN), Python (Programming Language), Project Management Software, Network Architecture, Network Connections, Network Service, Windows PowerShell, Software Engineering, Systems Integration, Management of Software Versions, Workflow Management Systems, Scripting, Reliability of Systems, Database Performance, Information Technology, Performance Monitor, Integration Frameworks, Data Management, Zendesk, User Administration
- **Published:** July 30, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17745572?backUrl=%2Fcareer%2F17745572%2FInformation-Systems-Analyst-2-Ssallex-5461c-87759-California-Berkeley

## About the Role

* General demonstrated knowledge of several areas of IT.
 * Demonstrated ability to install software and troubleshoot and repair moderately complex problems with computing devices, peripherals, and software.
 * Understanding of system performance monitoring and actions that can be taken to improve or correct performance.
 * Basic knowledge of incident response procedures.
 * Demonstrated ability to follow software specifications.
 * Ability to write technical documentation in a clear and concise manner.
 * Self-motivated and works independently and as part of a team.
 * Demonstrates problem-solving skills.
 * Able to learn effectively and meet deadlines.
 * Interpersonal skills sufficient to work with both technical and non-technical personnel at various levels in the organization.
 * Ability to elicit and communicate technical and non-technical information in a clear and concise manner.
 * Bachelor's degree in a related area and/or equivalent experience/training, * Experience supporting identity and access management systems, including account provisioning, permissions, and access controls in enterprise or higher education environments.
 * Demonstrated experience with database administration.
 * Experience developing and maintaining scripts (e.g., PowerShell, Bash, Python) to automate system administration, user lifecycle management, and operational workflows.
 * Basic programming experience, including familiarity with Java, and an interest in developing automation or technical solutions.
 * Demonstrated knowledge of computer security tools, best practices, and policies.
 * Demonstrated skills applying security controls to computer software and hardware.
 * Experience administering or customizing service management platforms (e.g., Zendesk), including workflow configuration, automation, and knowledge base management.
 * Experience developing or supporting system integrations and workflow automations using APIs, scripting, or other integration tools across business and IT systems (e.g., HRIS, ticketing systems, or project management platforms).
 * Experience working with endpoint security tools and implementing security best practices in coordination with centralized IT or Information Security teams.
 * Experience supporting or coordinating with network infrastructure services, including troubleshooting connectivity issues involving DNS, VPN, or campus network services
 * Experience supporting onboarding and offboarding processes through system access management, automation, or workflow design.
 * Experience working in a higher education or similarly complex, multi-stakeholder environments

## Description

The Information Systems Analyst 2 ensures the reliable, secure, and efficient operation of information systems that support instructional and administrative functions. This position provides advanced technical support, manages and optimizes systems and services, and leads or contributes to projects that implement and improve technology solutions. The Information Systems Analyst 2 bridges user needs and technical systems to ensure that technology effectively supports business operations, enhances the user experience, and aligns with organizational goals., Systems Administration & Maintenance

 * Manages and supports services composed of multiple integrated systems. Evaluates, installs, configures, modifies, and maintains operating systems, software, databases, utilities, and tools. Supports identity and access management functions, including account provisioning, permissions, and access controls, and assists with system integrations across enterprise and departmental platforms. Applies and maintains appropriate security controls, endpoint protection measures, and standard configurations to ensure system reliability, data protection, and compliance with established security practices and policies.

Technical Support & Issue Resolution

 * Provides advanced technical support (Tier 2/3) for hardware, software, network, and application issues. Serves as an escalation point for complex problems, performs root cause analysis, and implements effective solutions. Troubleshoot issues that span multiple systems or services, including network connectivity, DNS, and endpoint/security tools, and coordinates with campus partners such as Network Services and Information Security (ISO) to diagnose and resolve issues. Identifies and escalates potential security risks or vulnerabilities in accordance with established procedures. Assists in coordinating support requests and provides guidance to junior staff as needed.

Systems Analysis, Development & Scripting

 * Performs moderately complex analysis, design, and implementation of systems, processes, and procedures. Gathers and documents business and user needs, supports development of system specifications, and contributes to system and process improvements. Designs, develops, tests, and maintains scripts and tools, and participates in release and change management activities. Supports development and maintenance of internal tools, system integrations, and workflow automations across platforms such as service management systems (e.g., Zendesk), identity services, and business applications, incorporating security best practices where applicable. Adopts and seeks to improve upon departmental practices, including code review, versioning, and release, change, risk, problem, and incident management.

Infrastructure & Data Management

 * Supports infrastructure and data environments, including server systems, directory services, file and print services, network connectivity, DNS services, and moderately complex databases. Coordinates with campus IT and external service providers, including Network Services and Information Security (ISO), to maintain system functionality and security. Applies data management practices and supports secure data handling, access controls, and compliance with data protection standards. Assists with database performance, design considerations, and protection of sensitive data.

Projects & Technology Implementations

 * Plans and implements hardware and software upgrades, system enhancements, and technology deployments. Participates in projects of moderate scope and may support components of larger initiatives. Works with IT staff, campus partners, and stakeholders to implement solutions that align with operational needs and established security standards. May serve as a technical resource for software development projects of varying size, complexity, and urgency.

Documentation, Training & Operational Support

 * Develops and maintains technical documentation, training materials, and standard operating procedures, including documentation of system configurations and security practices. Contributes to ongoing improvements in system and security practices, including aspects of the software development lifecycle. Supports operational processes such as onboarding and offboarding workflows, service management system configuration (e.g., Zendesk), and knowledge base maintenance. Communicates technical and security-related information to users and stakeholders and remains current with relevant technologies, standards, and policies.

Other Duties As Assigned

 * Performs special projects and other duties as assigned, which may include supporting unit-level safety coordination, emergency preparedness activities, and other operational needs., * This is not a visa opportunity. This position does not include sponsorship of a new consular H-1B visa petition that would require payment of the $100,000 supplemental fee.
 * This position is governed by the terms and conditions in the agreement for the Technical Unit (TX) between the University of California and the University Professional and Technical Employees (UPTE). The current bargaining agreement manual can be found at: http://ucnet.universityofcalifornia.edu/labor/bargaining-units/tx/index.html

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Misconduct

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

"Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

UC Sexual Violence and Sexual Harassment Policy

UC Anti-Discrimination Policy

Abusive Conduct in the Workplace


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