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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Security Systems Support Technician (Help Desk) - **Company:** FIRST RESPONSE SECURITY, LLC - **Location:** Beaverton, OR, United States - **Salary:** $45,760.0 - $54,080.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, System Configuration, Dynamic Host Configuration Protocol, Linux, IP Addressing, Virtual Private Networks (VPN), Networking Basics, Remote Access Technology, Lenel, Network Support - **Published:** July 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=fe527df273c50a42 ## About the Role * Strong troubleshooting and problem-solving skills * Experience in technical support, help desk, NOC, telecommunications, or similar technical role * Working knowledge of TCP/IP networking fundamentals * Understanding of IP addressing and network-connected devices * Experience troubleshooting device connectivity and communication issues * Experience with Windows operating systems * Strong communication and customer service skills * Ability to multitask and work in a fast-paced environment * Valid driver's license and acceptable driving record * Ability to pass a background check and drug screening Preferred Experience * Experience supporting or working with security systems, alarm systems, or video surveillance systems * Familiarity with platforms such as DMP, Honeywell, Bosch, Lenel, or similar * Experience in roles such as: * IT Help Desk Technician * Network Support Technician * NOC Technician * Telecommunications Technician * Military communications or technical operations roles * Familiarity with: * DNS and DHCP * VPNs and remote connectivity tools * Basic network troubleshooting concepts * Linux familiarity ## Description Looking to use your technical skills in a stable, office-based environment instead of being constantly out in the field?, First Response is seeking a Security Systems Support Technician to join our technical support team. This role is ideal for someone with a background in IT support, networking, telecommunications, or electronic security systems who enjoys troubleshooting complex technical issues and helping both customers and field technicians succeed. In this position, you'll support the programming, configuration, and troubleshooting of security systems including access control, video surveillance, and alarm communication systems. You'll act as a key technical resource between customers, internal teams, and field technicians. Our Security Systems Support Technicians provide technical support for enterprise security solutions, including Video Management Systems (VMS). This role involves troubleshooting video surveillance platforms, assisting with system configuration, supporting users, and ensuring security systems remain reliable and operational. Experience with VMS platforms, cameras, recording servers, video analytics, and network-based security solutions is highly valued. We can train our specific systems and platforms - what we need is someone who already understands networking fundamentals, device connectivity, and technical troubleshooting. What You'll Do * Provide remote technical support to customers and field technicians * Program and troubleshoot security systems including cameras, alarms, and access control platforms * Diagnose and resolve issues involving device connectivity and communication failures * Support installation and commissioning activities by assisting technicians with system setup and programming * Troubleshoot hardware, software, and network-related issues * Assist with customer onboarding, system usage questions, and basic training * Escalate complex technical issues when appropriate * Document support cases, troubleshooting steps, and resolutions * Support both external customers and internal teams with system issues * Occasionally assist with onsite troubleshooting or training (minimal field work), If you enjoy solving technical problems, working with network-connected systems, and supporting both customers and technicians, we'd love to hear from you. Apply here to schedule a phone interview: https://calendly.com/firstresponseinc/30min First Response and iWatch Communications are equal opportunity employers. ## Related Videos - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [The Sound of Privacy – What Your Spotify Data Reveals About You](https://www.wearedevelopers.com/videos/100346-the-sound-of-privacy-what-your-spotify-data-reveals-about-you) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)