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# LAN Support Specialist

- **Company:** International Paper
- **Location:** Louisville, KY, United States
- **Experience:** Expert
- **Salary:** $69,500.0 - $92,600.0
- **Contract:** Permanent contract
- **Skills:** Information Systems, Time Tracking Software, Wireless Access Point, Network Switches, Network Server
- **Published:** July 30, 2026
- **Apply:** https://dejobs.org/x/x/CEF0E3A79AD042DF827DB6ABC152426A/job/

## About the Role

* Associate degree in Information Systems or equivalent experience.
 * 5+ years of related Information Systems experience
 * Demonstrated strengths in the following competencies:
 * Action Oriented
 * Planning
 * Time Management
 * Oral and written communication
 * Customer Focus
 * Integrity & Trust
 * Functional and technical skills with a willingness to learn

Demonstrated ability to work:

 * With minimum supervision
 * Effectively with all levels in the organization

## Description

* This role supports 9 sites across Kentucky and Indiana, including approximately 349 PCs and 916 total devices.
 * Reports to and works with a manager to provide technical support for client infrastructure and software at assigned sites, while partnering with facility managers or site contacts to set priorities.
 * Manage day-to-day break/fix support for workstations, servers, RF devices, printers, and other network-connected devices.
 * Requires up to 50% travel to support 9 sites, including St. Anthony, IN, Henderson, KY, Lexington, KY, Louisville, KY, and Bowling Green, KY.
 * Perform assigned project tasks and action items within established timelines.
 * This includes installation, configuration, and moves of standard supported devices, as well as implementation of approved processes.
 * Perform installation and configuration tasks for standard devices as part of refresh lifecycle programs for workstations, printers, RF devices, servers, network switches, and access points.
 * Works with minimal supervision and is capable of handling routine to highly technical issues with solid communication skills.
 * Maintain site documentation, including inventory records, ticket updates, and time tracking.
 * Serve as a liaison with second- and third-level IT support teams to help expedite issue resolution.
 * Participate in on-call support for primary locations and regional rotation coverage, and travel between supported sites as needed.


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